Customer Service Representative III

SGS Consulting; Clifton (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

SGS Consulting is hiring a Customer Service Specialist to be the first contact for customers across phone, chat, email and SMS. You will provide price quotes for parts, pumps and motors, process orders in the ERP-LX system, and maintain customer communications folders.

The ideal candidate has 1–3 years in customer service (contact center preferred), multi-channel support experience, SAP familiarity, and strong problem-solving and Microsoft Office skills.

Qualifications

• 1–3 years of customer service experience in a contact center preferred.
• Familiarity with multi-channel support (phone, chat, email, SMS) required.
• Experience with SAP strongly preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• High school diploma required; Associate’s degree or some college coursework preferred.

Responsibilities

• Serve as the first point of contact for customers, handling inquiries across multiple communication channels.
• Provide accurate part, pump, and motor price quotes.
• Process customer orders and change requests in the ERP-LX Order Entry system.
• Maintain and update the Quote Log and Production Order Log Tracking Database.
• Assist with warranty claim processing and credit/no-charge requests.
• Provide order status updates and prepare customer communication folders.
• Support Sales teams with customer-related activities.
• Ensure compliance with ISO9001 Customer Service procedures.
• Perform tasks related to export compliance.
• Handle other duties as assigned by the Customer Service Manager.

Skills

Customer Service

customer support

warranty claim processing

Education

High school diploma

Associate’s degree or some college coursework

Tools

SAP

ERP-LX Order Entry system

Job description

Job Responsibilities:

• Serve as the first point of contact for customers, handling inquiries across multiple communication channels.
• Provide accurate part, pump, and motor price quotes.
• Process customer orders and change requests in the ERP-LX Order Entry system.
• Maintain and update the Quote Log and Production Order Log Tracking Database.
• Assist with warranty claim processing and credit/no-charge requests.
• Provide order status updates and prepare customer communication folders.
• Support Sales teams with customer-related activities.
• Ensure compliance with ISO9001 Customer Service procedures.
• Perform tasks related to export compliance.
• Handle other duties as assigned by the Customer Service Manager.

Skills:

• Customer Service
• customer support
• ERP-LX Order Entry system
• warranty claim processing

Education/Experience:

• 1–3 years of customer service experience, ideally in a Contact Center environment.
• Familiarity with multi-channel support (phone, chat, email, SMS) required.
• Experience with SAP strongly preferred.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• High school diploma required; Associate’s degree or some college coursework preferred.