Customer Service Representative III

SGS Consulting; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

SGS Consulting in New York, NY is seeking a detail-oriented Customer Service Associate to support order processing and client communications. You will enter orders, track pricing, manage discounts, and coordinate with internal teams to ensure accurate fulfillment while addressing issues promptly.

The role requires strong organization, clear communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Associate’s degree and 3–5 years of customer service experience.
• Excellent organization, communication, and multitasking skills.
• Comfortable in high-stress environments and adaptable to change.

Responsibilities

• Enter orders, convert quotes, manage pricing, discounts, and commissions.
• Provide accurate and timely updates on lead times, material availability, and troubleshooting.
• Coordinate with Engineering, RMA/Warranty, and other internal teams to meet customer requirements.
• Address shipping discrepancies, payment disputes, and handle order cancellations.
• Update customer accounts, maintain BOL/PL files, process invoices, and manage customer portals.
• Support initiatives to enhance Customer Service processes.

Skills

MRP software

Order processing

Internal collaboration

Problem resolution

Administrative support

Education

Associate’s degree

Job description

Job Responsibilities

• Order Processing: Enter orders, convert quotes, manage pricing, discounts, and commissions.
• Order Status Communication: Provide accurate and timely updates on lead times, material availability, and troubleshooting.
• Internal Collaboration: Coordinate with Engineering, RMA/Warranty, and other internal teams to meet customer requirements.
• Problem Resolution: Address shipping discrepancies, payment disputes, and handle order cancellations.
• Administrative Support: Update customer accounts, maintain BOL/PL files, process invoices, and manage customer portals.
• Continuous Improvement: Support initiatives to enhance Customer Service processes.

Skills

• Experience with MRP software
• Order Processing
• Internal Collaboration
• Problem Resolution
• Administrative Support

Education/Experience

• Associate’s degree + 3–5 years of customer service experience.
• Excellent organization, communication, and multitasking skills.
• Comfortable in high-stress environments and adaptable to change.