Technical Sales Engineer

Shadow Plastics Inc.; Town of Rice Lake (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Wellness programs

Job summary

Rice Lake Weighing Systems seeks a Technical Sales Engineer to perform inside sales duties, handle inquiries, verify orders, and provide timely quotes. You will help design custom software and hardware solutions to meet customer needs and work with cross‑functional teams to ensure top‑notch service.

The role emphasizes professional communication, multitasking, and strong problem‑solving in a team‑oriented, growth‑driven environment. Valid driver's license required.

Qualifications

• Must have degree in a related electromechanical field or 5+ years of weighing industry experience.
• At least 2 years of sales experience and strong customer interaction abilities.
• Proficient with Windows, Word and Excel; typing 50+ wpm.
• Excellent verbal and written communication, organization, and problem-solving skills.

Responsibilities

• Inside sales duties including answering technical sales calls and inquiries.
• Assist customers with order status, entry, pricing, and delivery questions.
• Develop customized software/hardware solutions and write specifications.
• Collaborate across departments to provide world-class service.

Skills

Interpersonal skills

Customer service

Verbal and written communications

Organization

Problem solving

Multitasking

Typing 50 wpm

Driver's license

Education

Degree in Computer Information Systems, Electrical Engineering Technology, or related electromechanical field

5+ years weighing or related industry experience

2+ years sales experience

Tools

M2K mainframe

Windows

Word

Excel

Job description

For 80 years Rice Lake Weighing Systems has been a successful, growth‑oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small‑town atmosphere. We are currently seeking aTechnical Sales Engineer to join our team!

The Technical Sales Engineer performs a variety of inside sales duties including answering technical sales calls from customers, responding to customer inquiries regarding order status, order verification, order entry, price, delivery queries, special quotes, application specifications and assisting them in any customer service situation. They also ensure that all customer interactions are professional and friendly. The Technical Sales Engineers daily tasks have an emphasis in custom designed solutions specifically built to meet a customer’s need. These customized solutions often entail the writing of a custom software specification, specifying custom hardware need(s), or a combination of both to produce a product/system that meets the customer’s requirements. Finally, they must thrive in a team environment committed to world‑class customer service.

A qualified candidate will possess the following:

• High level of interpersonal skills: influencing, resolving conflict, and creative problem‑solving skills.
• Must work well under pressure and maintain professionalism during stressful situations. Must be self‑motivated, confident, highly dependable, and have solid follow‑up skills.
• Good M2K mainframe and personal computer skills including Windows, Word and Excel skills.
• Good typing/keyboarding skills, 50+ wpm.
• Possess good math skills to calculate figures and amounts such as discounts, percentages
• Good verbal and written communications skills.
• Good organizational skills.
• Ability to interact with other departments to gain access to necessary information and be able to multitask.
• Exceptional oral/written reporting skills.
• Excellent professional telephone skills and presence.
• Able to respond to needs of customers in a timely and value‑added manner.
• Valid Driver’s License

Education and Experience

• Degree in Computer Information Systems, Electrical Engineering Technology, or related electromechanical field, or 5 or more years’ experience in weighing or related industry
• Five (5) or more years weighing industry or related industry experience preferred
• Two (2) or more years sales experience

RLWS is a successful, energetic, customer‑driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, 401k, 401k matching and wellness benefit programs.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rice Lake Weighing Systems is a Substance‑Free Workplace and requires pre‑employment and for‑cause drug screens.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.