Technical Customer Service Rep

Shadow Plastics Inc.

Town of Rice Lake (WI)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid time off (PTO)

Holidays

Wellness programs

Flexible Spending Account

Job summary

Rice Lake Weighing Systems is seeking a Technical Customer Service Representative to join our team in Rice Lake, WI. You will perform Inside Sales duties related to the technical application of our products and respond to customer inquiries on order status, price, and delivery with a focus on professional, customer-friendly service.

Qualifications include a technical Associate’s Degree or 2+ years of technical experience, plus 2+ years of customer service experience.

Qualifications

Associate’s Degree in a Technical field or 2+ years of technical experience.
2+ years of customer service experience, phone-based service is a plus.
Strong interpersonal, influencing, conflict resolution, and problem-solving skills.
Ability to work well under pressure and maintain professionalism.
Self-motivated, dependable with solid follow-up skills.
Excellent organizational and computer/keyboarding skills.
Strong math skills for discounts and percentages.
Excellent verbal and written communication.
Ability to interact with other departments to gain access to necessary information and multitask.

Responsibilities

Respond to customer inquiries regarding order status, price, delivery, and other customer service situations.
Work as part of a team to exceed customer expectations.

Skills

Customer service experience

Phone-based service

Interpersonal skills

Conflict resolution

Problem solving

Under pressure

Self-motivated

Organization

Keyboarding

Math skills

Verbal communication

Written communication

Multitasking

Professional telephone presence

Valid driver’s license

Education

Associate’s Degree in a Technical field

Tools

MS Office

CRM software

Job description

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are currently seeking a Technical Customer Service Representative to join our team!

At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer inquiries regarding order status, price, delivery, and assisting them in any customer service situation. This position ensures all customer interactions are conducted in a professional and customer-friendly manner. Functions as a member of a team that provides combined effort to exceed customer expectations.

Qualified applicants will have at least an Associate’s Degree in a Technical field or two (2) or more years of technical experience.
Two (2) or more years of customer service experience; experience in phone-based service setting is a plus.
High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
Must work well under pressure and maintain professionalism during demanding situations
Must be self-motivated, confident, highly dependable, and have solid follow- up skills
Excellent organizational skills and computer & keyboarding skills
Strong math skills to calculate figures and amounts such as discounts, percentages
Exceptional verbal and written communication
Ability to interact with other departments to gain access to necessary information and be able to multitask
Ability to respond to needs of customers in a timely and value-added manner
Professional telephone presence and ability to respond to customers in a timely and value-added manner
Valid Driver’s License

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, Paid-time Off (PTO), holidays, 401k, 401k matching and wellness benefit programs.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.

Qualifications

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Loyal

Shows firm and constant support to a cause

Functional Expert

Considered a thought leader on a subject

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

Job Security

Inspired to perform well by the knowledge that your job is safe

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Goal Completion

Inspired to perform well by the completion of tasks

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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