IT Helpdesk Technician — Level 1 Support

Dover Fueling Solutions; Bethlehem (Northampton County); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401(k) savings plan with employer contributions

Medical, dental, and vision insurance

Paid time off and holidays

Job summary

Dover Fueling Solutions is seeking a Customer Service Representative to provide technical support for innovative control systems. The role involves troubleshooting, resolving issues via phone, and offering customer training to maximize system use.

Successful candidates will have an Associate's degree or equivalent experience, strong technical skills, and the ability to work onsite in Bethlehem, Pennsylvania. Benefits include health insurance and a 401(k) plan.

Qualifications

• 6+ months of customer service experience.
• Basic understanding of networking and computer hardware.
• Good phone skills and clear articulation.

Responsibilities

• Provide first-level technical support to users.
• Troubleshoot and resolve problems via various tools.
• Conduct customer training on the ICS systems.

Skills

Customer service

Technical troubleshooting

Communication skills

Networking principles

Electrical/mechanical knowledge

Education

Associate’s degree or equivalent

Tools

MS Office

Job description

Dover Fueling Solutions is seeking a Customer Service Representative to provide technical support for innovative control systems. The role involves troubleshooting, resolving issues via phone, and offering customer training to maximize system use.

Successful candidates will have an Associate's degree or equivalent experience, strong technical skills, and the ability to work onsite in Bethlehem, Pennsylvania. Benefits include health insurance and a 401(k) plan.