Remote-Eligible Customer Experience Specialist

Canter Power Systems LLC; Greensboro (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Canter Power Systems LLC is seeking a Customer Experience Coordinator to deliver a seamless experience from initial contact through post-purchase support. This role acts as the main point of contact and collaborates with sales, operations, and technical teams to address customer needs professionally.

The ideal candidate is organized, customer-focused, and an excellent communicator who can handle multiple priorities with a solutions-oriented approach.

Qualifications

• At least two years of customer service experience preferred.
• Experience in technical/home services is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities and deadlines.
• Strong interpersonal, problem-solving, and conflict-resolution skills.
• Ability to handle high-pressure situations calmly.
• Proficiency with CRM systems and Microsoft Office.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as primary contact for customer questions and concerns across channels.
• Manage communications by phone, email, live chat, social media.
• Provide timely, professional responses and follow up to resolve issues.
• Coordinate with operations and field teams to schedule orders, deliveries, and service.
• Educate customers on operation and maintenance of their generators.
• Gather feedback and generate reports on customer service performance.

Skills

Customer service

Verbal communication

Written communication

Time management

Organization

Problem solving

Conflict resolution

Teamwork

Tools

CRM systems

Microsoft Office

Job description

Canter Power Systems LLC is seeking a Customer Experience Coordinator to deliver a seamless experience from initial contact through post-purchase support. This role acts as the main point of contact and collaborates with sales, operations, and technical teams to address customer needs professionally.

The ideal candidate is organized, customer-focused, and an excellent communicator who can handle multiple priorities with a solutions-oriented approach.