Technical Customer Experience Specialist

DeKalb Health; Mentor (OH); On-site; USD 35,817 - 41,328; Full time

Job summary

Process Technology in Mentor/Willoughby area seeks a Customer Experience Representative to join the Sales Team. This full-time, hourly non-exempt role handles customer inquiries, order updates, and service needs while ensuring alignment with each customer\'s requirements. Requires a college-level business-related background?

Actually, a high school degree is listed, with 3+ years in technical customer service. Proficiency in MS Office and ERP/MRP systems is valued.

Qualifications

• Bachelor’s degree not required but preferred in related fields.
• 3+ years in technical customer service.
• Proficiency in MS Office and ERP/MRP systems.

Responsibilities

• Serve as primary contact for customer inquiries, order updates and service needs.
• Build and maintain relationships with customers and channel partners to support satisfaction and retention.
• Provide timely communication on order status, shipping timelines and logistics updates.
• Process quotes and orders accurately within defined timeframes; collaborate with finance on invoices.
• Investigate and resolve customer concerns with root-cause analysis and corrective actions.

Skills

Customer service

Communication

Multi-tasking

Technical communication

Education

High school

Tools

MS Office

MRP/ERP systems

Job description

Process Technology in Mentor/Willoughby area seeks a Customer Experience Representative to join the Sales Team. This full-time, hourly non-exempt role handles customer inquiries, order updates, and service needs while ensuring alignment with each customer\'s requirements. Requires a college-level business-related background?

Actually, a high school degree is listed, with 3+ years in technical customer service. Proficiency in MS Office and ERP/MRP systems is valued.