Technical Customer Service & Order Support Specialist

Marmon Holdings, Inc.; Westlake (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

401(k) plan

Health/dental/vision

FSA/HSA

Life insurance

Job summary

Western Enterprises, part of Marmon Holdings, seeks a Customer Service Representative to support sales and operations. You will provide technical support, prepare quotes, process orders, and respond to customer concerns, coordinating with multiple departments to find win-win solutions.

Ideal candidates have 3–5 years in a high-volume service role, strong MS Office skills, and a customer-focused approach. Competitive benefits and career growth are offered.

Qualifications

• 3-5 years in high-volume Customer Service role preferred.
• Proficiency with MS Office (Outlook, Excel, Word) and Teams.
• Strong organizational and communication skills; customer-focused.

Responsibilities

• Provide technical support and solutions to designated product lines.
• Prepare pricing and delivery quotations and process orders.
• Make changes to customer orders and respond to concerns.
• Process RGAs and credit memos and communicate with multiple business areas.

Skills

Customer service

Communication

Organization

Problem solving

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

ERP systems

Job description

Western Enterprises, part of Marmon Holdings, seeks a Customer Service Representative to support sales and operations. You will provide technical support, prepare quotes, process orders, and respond to customer concerns, coordinating with multiple departments to find win-win solutions.

Ideal candidates have 3–5 years in a high-volume service role, strong MS Office skills, and a customer-focused approach. Competitive benefits and career growth are offered.