Technical Customer Engineer: Wallet & Onboarding

Alchemy; San Francisco (CA); On-site; USD 120,000 - 300,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401k

Unlimited flexible time off

Job summary

Alchemy is seeking a Customer Engineering professional in San Francisco to manage customer relationships and ensure effective onboarding. You will provide technical support within the Account Abstraction product vertical, working closely with multiple teams to enhance customer experience.

The ideal candidate has a technical background, strong communication skills, and an interest in blockchain technology. Compensation includes a base salary estimated between $130K and $165K annually, along with benefits like medical coverage and flexible time off.

Qualifications

• 1+ years of experience in a software development role.
• Strong analytical and troubleshooting skills.
• Experience with blockchain is a plus.

Responsibilities

• Provide hands on technical support within the Account Abstraction product vertical.
• Deliver a stellar customer experience.
• Understand customer needs and drive long-term solutions.

Skills

Customer experience

Analytical skills

Strong communication skills

Understanding of technical issues

Interest in blockchain and crypto

Education

Technical degree

Job description

Alchemy is seeking a Customer Engineering professional in San Francisco to manage customer relationships and ensure effective onboarding. You will provide technical support within the Account Abstraction product vertical, working closely with multiple teams to enhance customer experience.

The ideal candidate has a technical background, strong communication skills, and an interest in blockchain technology. Compensation includes a base salary estimated between $130K and $165K annually, along with benefits like medical coverage and flexible time off.