Product Engineer

Crypto Pro Network; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401k

Unlimited flexible time off

Job summary

Crypto Pro Network is seeking a Customer Product Engineer in New York, NY. This position serves as a voice of the customer within the developer community, blending technical support with product influence.

The ideal candidate will have at least 1 year of experience in technical roles and must be comfortable with debugging APIs and various blockchain tools. This role offers competitive compensation, equity, and comprehensive benefits, plus possibilities for remote or hybrid work.

Qualifications

• 1+ years of experience in developer, customer engineering, or technical support roles.
• Technical background with real-world projects.
• Excellent verbal and written communication skills.

Responsibilities

• Build and ship code while diagnosing system-level issues.
• Translate user pain points into insights for product development.
• Drive developer activation with better onboarding flows.

Skills

API debugging

Technical communication

Time management

Blockchain-related tools

Education

Computer Science degree or equivalent

Job description

The Role

The Customer Product Engineer is the voice of the customer and the heartbeat of Alchemy’s developer community. You’ll be the first technical touchpoint for developers building in Web3, embedded in key community channels like Discord, Telegram, and other developer forums. This role is a blend of technical support, product influence, and community engagement. You’ll help developers debug code, navigate our APIs, and troubleshoot RPC issues — all while capturing insights that shape the future of our platform. You’ll partner closely with Product and Engineering to make sure the developer voice is represented in everything we do. This is the perfect role for someone technical who wants to go deep on blockchain infra, build strong relationships with builders, and influence the product roadmap from the ground up.

What You’ll Do:

• Build and ship code while working directly with customers to diagnose system-level issues across APIs, infrastructure, and on-chain workflows
• Translate real user pain into insights that shape what we build next
• Partner across Product and Engineering by surfacing product gaps, tracking adoption, and influencing the roadmap through data and intuition
• Drive developer activation by designing better onboarding flows, examples, and integrations
• Represent the developer perspective in product and engineering discussions, advocating for usability, reliability, and scale
• Thrive in ambiguity, move fast, and help us scale what’s working

What We’re Looking For:

• 1+ years of experience in developer, customer engineering, or technical support roles
• Technical background - Computer Science degree, bootcamp, or self-taught with real‑world projects
• Comfortable debugging API requests, dev environments, and blockchain‑related tools
• Excellent written and verbal communication skills - especially in online community settings
• Strong prioritization, time management, and attention to detail
• Experience working in crypto / Web3, or built a relevant side project a plus
• Founder experience is a plus

Why This Role

• High Ownership: Work on real problems that directly influence product decisions and roadmap priorities
• Career Accelerator: Strong path toward Product Management, Forward Deployed Engineering, Technical Program Management & more
• Flex Founder Instincts: Build intuition by working directly with real users, shipping real products
• End-to-end Thinking: Balance technical tradeoffs, user experience, and business impact
• Fast Learning Curve: Move quickly, and grow alongside a high‑velocity product team

Alchemy offers competitive compensation, including a base salary of $120,000 – $180,000 annually, plus equity. The role is based in New York, NY or San Francisco, CA (remote or hybrid options may apply). Benefits include comprehensive medical, dental, and vision coverage, 401k, and unlimited flexible time off.