Customer Product Engineer - Wallet Services & Blockchain

P2P; San Francisco (CA); On-site; USD 120,000 - 300,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401k

Unlimited flexible time off

Job summary

P2P is seeking a Customer Engineering professional to enhance user experiences and manage customer relationships. The role involves providing hands-on technical support within the Account Abstraction product vertical while ensuring effective resolutions to customer inquiries.

You will contribute to product decisions through customer feedback and play a crucial role in scaling support systems. Candidates should have a technical background with proven software development experience, strong communication skills, and an interest in blockchain and crypto. Competitive compensation and comprehensive benefits are offered.

Qualifications

• 1+ years of experience in a software development role.
• Ability to understand and troubleshoot complex technical issues.
• Interest in technology, blockchain, crypto.

Responsibilities

• Provide hands on technical support within the Account Abstraction product vertical.
• Deliver a stellar customer experience.
• Scale support through internal tooling and runbooks.
• Understand customer needs and meet unique challenges.
• Determine gaps and new features to improve our offering.

Skills

Software development experience

Analytical skills

Technical troubleshooting

Communication skills

Experience with blockchain

Education

Technical degree

Job description

P2P is seeking a Customer Engineering professional to enhance user experiences and manage customer relationships. The role involves providing hands-on technical support within the Account Abstraction product vertical while ensuring effective resolutions to customer inquiries.

You will contribute to product decisions through customer feedback and play a crucial role in scaling support systems. Candidates should have a technical background with proven software development experience, strong communication skills, and an interest in blockchain and crypto. Competitive compensation and comprehensive benefits are offered.