Customer Product Engineer

Alchemy; San Francisco (CA); On-site; USD 120,000 - 300,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401k

Unlimited flexible time off

Job summary

Alchemy is seeking a Customer Engineering professional in San Francisco to manage customer relationships and ensure effective onboarding. You will provide technical support within the Account Abstraction product vertical, working closely with multiple teams to enhance customer experience.

The ideal candidate has a technical background, strong communication skills, and an interest in blockchain technology. Compensation includes a base salary estimated between $130K and $165K annually, along with benefits like medical coverage and flexible time off.

Qualifications

• 1+ years of experience in a software development role.
• Strong analytical and troubleshooting skills.
• Experience with blockchain is a plus.

Responsibilities

• Provide hands on technical support within the Account Abstraction product vertical.
• Deliver a stellar customer experience.
• Understand customer needs and drive long-term solutions.

Skills

Customer experience

Analytical skills

Strong communication skills

Understanding of technical issues

Interest in blockchain and crypto

Education

Technical degree

Job description

Role

Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience and help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth onboarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first‑hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams. In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product‑specific customer support, scale this support system, and shape feedback into product decisions. This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.

What You'll Do

• Provide hands on technical support within the Account Abstraction product vertical
• Deliver a stellar customer experience
• Scale support through internal tooling and runbooks as well as contribute to devX improvements
• Understand customer needs and how to meet unique challenges and goals
• Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
• Be the voice of the customers
• Build and maintain ongoing relationships with complex stakeholders, both internally and externally
• Work in a quickly changing environment
• Drive referrals from our customers

What We're Looking For

• 1+ years of experience in a software development role
• Technical degree
• Experience and interest in Account Abstraction / Wallet Services
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor and measure customer performance
• Interest in technology, blockchain, crypto
• Experience with blockchain a large plus
• Founded a company or built side projects, a plus
• Experience in startups, a plus

More On The Role

Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off. The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs. Compensation Range: $130K - $165K