Customer Care Team Lead - Coach, Analyze and Elevate

CareSource; Indiana (PA); On-site; USD 54,500 - 87,300; Full time

Job summary

A healthcare service provider seeks a Team Lead for Customer Care in Indiana. The ideal candidate will lead a team to ensure operational goals and compliance standards are met while providing coaching and feedback. Candidates should have three years of customer service experience, including supervisory experience in a call center environment preferred. Comprehensive compensation includes a salary range of $54,500 to $87,300, with opportunities for bonuses based on performance. Join us to foster a collaborative workplace culture and support our mission.

Qualifications

• Three years of customer service experience required, including one year in a call center.
• Previous supervisory experience in a call center is preferred.

Responsibilities

• Lead and direct the team to meet goals and compliance standards.
• Conduct coaching sessions and provide feedback for performance improvement.
• Analyze data and monitor operational performance indicators.
• Facilitate resolution of tasks requiring deadlines.

Skills

Intermediate proficiency in MS Word

Intermediate proficiency in Excel

Intermediate proficiency in PowerPoint

Customer service oriented

Leadership skills

Time management skills

Critical listening and thinking skills

Education

High School or GED

Associates degree

Job description

A healthcare service provider seeks a Team Lead for Customer Care in Indiana. The ideal candidate will lead a team to ensure operational goals and compliance standards are met while providing coaching and feedback. Candidates should have three years of customer service experience, including supervisory experience in a call center environment preferred. Comprehensive compensation includes a salary range of $54,500 to $87,300, with opportunities for bonuses based on performance. Join us to foster a collaborative workplace culture and support our mission.