Technical Customer Advisor - Compliance & Solutions Lead

Manpower; Azusa (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Technical Customer Advisor to join the Customer Excellence function in Azusa, CA. You will be the primary contact for customers within assigned branch territories and coordinate across internal teams to deliver a high-quality service experience.

The role emphasizes compliance with RCRA & DOT regulations, waste documentation, and accurate work orders. You will manage TSDF coordination, post-shipment reviews, and invoicing support with billing.

Qualifications

• Experience coordinating customer service workflows and acting as primary contact for territories.
• Strong ability to communicate with internal teams and external stakeholders to drive timely resolutions.
• Familiarity with waste-related documentation and compliance expectations (RCRA/DOT) or ability to learn quickly.
• Detail-oriented approach to creating jobs, tickets, and work orders, verifying information for TSDF acceptance.

Responsibilities

• Own the customer service experience as the primary contact for customers within assigned branch territories.
• Coordinate communications for customer and technical service needs across internal/external stakeholders.
• Engage multiple internal teams across branches to deliver an excellent customer experience.
• Coordinate the customer service cycle and ensure timely resolutions of issues.
• Create and manage Waste Information Profiles (WIPs) and oversee waste approval processes with TSDFs.

Skills

Customer service coordination

Clear communication

Attention to detail

Regulatory knowledge (RCRA/DOT)

Cross-team collaboration

Job description

ManpowerGroup is seeking a Technical Customer Advisor to join the Customer Excellence function in Azusa, CA. You will be the primary contact for customers within assigned branch territories and coordinate across internal teams to deliver a high-quality service experience.

The role emphasizes compliance with RCRA & DOT regulations, waste documentation, and accurate work orders. You will manage TSDF coordination, post-shipment reviews, and invoicing support with billing.