Technical Customer Advisor

Manpower; Azusa (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Technical Customer Advisor to join the Customer Excellence function in Azusa, CA. You will be the primary contact for customers within assigned branch territories and coordinate across internal teams to deliver a high-quality service experience.

The role emphasizes compliance with RCRA & DOT regulations, waste documentation, and accurate work orders. You will manage TSDF coordination, post-shipment reviews, and invoicing support with billing.

Qualifications

• Experience coordinating customer service workflows and acting as primary contact for territories.
• Strong ability to communicate with internal teams and external stakeholders to drive timely resolutions.
• Familiarity with waste-related documentation and compliance expectations (RCRA/DOT) or ability to learn quickly.
• Detail-oriented approach to creating jobs, tickets, and work orders, verifying information for TSDF acceptance.

Responsibilities

• Own the customer service experience as the primary contact for customers within assigned branch territories.
• Coordinate communications for customer and technical service needs across internal/external stakeholders.
• Engage multiple internal teams across branches to deliver an excellent customer experience.
• Coordinate the customer service cycle and ensure timely resolutions of issues.
• Create and manage Waste Information Profiles (WIPs) and oversee waste approval processes with TSDFs.

Skills

Customer service coordination

Clear communication

Attention to detail

Regulatory knowledge (RCRA/DOT)

Cross-team collaboration

Job description

Our client is seeking a Technical Customer Advisor to join their team. As a Technical Customer Advisor, you will be part of the Customer Excellence / Customer Service function supporting customer-facing operations across assigned branch territories. The ideal candidate will have strong customer-first communication, the ability to coordinate across internal teams, and a detail-oriented mindset to drive accurate technical and compliance outcomes.

Job Title: Technical Customer Advisor

Location: Azusa, CA

Pay Range: $25-$30 an hour

Shift: 1st
Duration: 3+ months

What's the Job?

• Own the customer service experience as the primary point of contact for customers within assigned branch territories.
• Engage multiple internal teams across branches and coordinate the customer service cycle to deliver an excellent customer experience.
• Coordinate communications (internal and external) for customer and technical service needs.
• Analyze, plan, and facilitate resolutions for customer service and technical issues.
• Create and manage Waste Information Profiles (WIPs) and oversee the waste approval process in accordance with RCRA & DOT regulations, including coordination with internal and third-party TSDFs.

What's Needed?

• Experience coordinating customer service workflows and serving as a primary point of contact for assigned territories.
• Strong ability to communicate clearly with internal teams and external stakeholders to drive timely resolutions.
• Working knowledge of waste-related documentation and compliance expectations, including RCRA & DOT requirements (or demonstrated ability to learn and apply them quickly).
• Detail-oriented approach to creating jobs and tickets, producing accurate work orders, and verifying information to support TSDF acceptance and invoicing accuracy.
• Ability to manage post-shipment review processes, resolve discrepancies, and support additional incoming customer requests (including quoting new service categories and partnering with billing on invoicing).

What's in it for me?

• Opportunity to lead the customer experience within assigned branch territories and make a direct impact on service outcomes.
• Chance to coordinate cross-team efforts and strengthen technical and customer service execution.
• Role focused on problem-solving—analyzing issues, planning resolutions, and ensuring compliance-driven documentation is accurate.
• Involvement in end-to-end customer service processes, from approvals and work orders to post-shipment verification.
• Support from a team environment where collaboration is essential to success.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.