Technical CSR & Inside Sales Specialist

Motion; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries is seeking a CSR Specialist to provide non-routine customer service, quotes, and orders while offering guidance on technical products. You will collaborate with inside sales to ensure accurate, timely transactions and promote Motion's offerings.

Responsibilities include handling complex inquiries, researching and resolving issues, maintaining customer relationships, and supporting billing, inventory, and orders.

Qualifications

• Bachelor's degree plus 3 years of related experience.
• Reliability, organization and attention to detail.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and manage time effectively.
• Excellent computer skills.
• Strong negotiation skills.
• Specialty product knowledge from warehouse/inside sales experience.

Responsibilities

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Performs business support activities to maximize efficiency.
• Serves as a Subject Matter Expert on technical products.
• Proactively generates sales by promoting Motion's products to existing customers.
• Negotiates sale and purchase prices within set parameters to influence gross profit.
• Maintains relationships with customers and ensures billing and collection, and addresses customer needs promptly.
• Manages inventory levels and may place orders up to $25,000 per line and $50,000 per PO.
• Expedites backorders and sources products from various inventories.

Education

Bachelor's degree

Job description

Motion Industries is seeking a CSR Specialist to provide non-routine customer service, quotes, and orders while offering guidance on technical products. You will collaborate with inside sales to ensure accurate, timely transactions and promote Motion's offerings.

Responsibilities include handling complex inquiries, researching and resolving issues, maintaining customer relationships, and supporting billing, inventory, and orders.