Inside Sales CSR Specialist (Tech Products)

Motion Industries; Houston (TX); On-site; USD 39,000 - 56,000; Full time

Job summary

Motion Industries Austin, TX is seeking a CSR Specialist to handle non-routine customer calls, provide quotes, and process orders while leveraging product knowledge to meet customer needs. You will support the inside sales team and help ensure accurate transactions.

The role requires a bachelor’s degree and 3+ years of related experience, strong communication, negotiation, and multitasking abilities, and a focus on accuracy and efficiency. Benefits accompany healthcare and retirement options.

Qualifications

• Typically requires a bachelor's degree and three (3) years of related experience or an equivalent combination.

Responsibilities

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Relates to all technical customer support activities within the business, call center, field, and business processing. Serves as a Subject Matter Expert on one or more technical products.
• Proactively generates sales by promoting Motion's products to existing customers. Understands customer needs and meets their requirements.
• Influences Motion's Gross Profit by negotiating sale and purchase prices within parameters. May adjust non-contract pricing to meet customer demands while maximizing profit.
• Maintains relationships with current and potential customers; ensures queries resolution, billing and collection, and timely customer requests.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $25,000 per line and $50,000 per Purchase Order without approval.
• Expedites backorders; may pull inventory and prepare orders for shipment to customers.
• Sources products in branch, DC, or supplier inventory; determines cost-effective method to fulfill orders.
• May handle customer returns.
• Partners with Account Representatives to ensure customer satisfaction.
• Provides coaching and direction to less experienced Customer Service Representatives.
• Assists less experienced staff with addressing customer needs; especially technical expertise in a particular specialty.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Negotiation

Product knowledge

Technical aptitude

Education

Bachelor's degree

Job description

Motion Industries Austin, TX is seeking a CSR Specialist to handle non-routine customer calls, provide quotes, and process orders while leveraging product knowledge to meet customer needs. You will support the inside sales team and help ensure accurate transactions.

The role requires a bachelor’s degree and 3+ years of related experience, strong communication, negotiation, and multitasking abilities, and a focus on accuracy and efficiency. Benefits accompany healthcare and retirement options.