Technical CSM — Own Onboarding, Renewals & Growth

MintMCP; San Francisco (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Direct access to CEO

Health benefits

Account ownership

Descripción de la vacante

MintMCP seeks its first dedicated post-sales hire to own the customer journey end-to-end. You will craft a mutual delivery plan, drive onboarding, and ensure the product delivers value as usage grows. You will manage renewals, expansion, and customer health while collaborating with engineering and leadership.

You will represent the customer, advocate for their needs, and build scalable playbooks and cadences. This is an in-person role based in the San Francisco Bay Area with travel.

Formación

• Exceptional with customers and keeps rollouts on track.
• Owned customer relationships end to end in customer success or related roles.
• Runs plans across a customer's team, tracks commitments, maintains momentum.
• Comfortable in technical conversations without being an engineer.
• Has carried retention and expansion or commercial instinct.

Responsabilidades

• Own the customer post-sale from onboarding to renewal.
• Create and execute the delivery plan with the customer.
• Drive onboarding and live product usage against real use cases.
• Monitor health, run check-ins and business reviews, escalate when needed.
• Lead renewals and identify expansion opportunities.
• Build repeatable post-sales motion and templates.

Conocimientos

Customer relationships

Account management

Cross-functional collaboration

Technical conversations

Plan execution

Descripción del empleo

MintMCP seeks its first dedicated post-sales hire to own the customer journey end-to-end. You will craft a mutual delivery plan, drive onboarding, and ensure the product delivers value as usage grows. You will manage renewals, expansion, and customer health while collaborating with engineering and leadership.

You will represent the customer, advocate for their needs, and build scalable playbooks and cadences. This is an in-person role based in the San Francisco Bay Area with travel.