Technical CSM & Onboarding Growth Architect

Doppler; Oregon; Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Career growth

Learning stipend

Wealth advisor

401k

Family leave

Fertility benefits

Equal pay

Job summary

Doppler is seeking a Technical Customer Success Account Manager to drive customer adoption and revenue growth among mid-market and startup customers. You will lead onboarding, implement Doppler, and grow platform usage while collaborating with Sales, Support, Product, and Finance to ensure a seamless experience.

You will manage a diverse portfolio across the Secrets Management journey, building trusted relationships and surfacing customer insights to influence Doppler's roadmap.

Qualifications

• 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products.

Responsibilities

• Lead onboarding for new customers and manage the post-sales experience end-to-end.
• Build trusted advisor relationships with technical users and decision-makers, from developers to CISOs.
• Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities.
• Lead the sales cycle for renewals and upgrades to drive retention and growth.
• Develop deep understanding of Doppler's capabilities and customer needs; provide insights to product/engineering teams.

Skills

Customer-facing experience

Technical acumen

Communication

Startup mindset

Self-starter

Empathy

Job description

Doppler is seeking a Technical Customer Success Account Manager to drive customer adoption and revenue growth among mid-market and startup customers. You will lead onboarding, implement Doppler, and grow platform usage while collaborating with Sales, Support, Product, and Finance to ensure a seamless experience.

You will manage a diverse portfolio across the Secrets Management journey, building trusted relationships and surfacing customer insights to influence Doppler's roadmap.