Strategic CSM — Enterprise Accounts (Remote)

Wwshemi; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement

Paid time off

Parental leave

Job summary

Twilio is a remote-first company, open to candidates outside specific states. We seek a Customer Success Manager to lead post-sales strategy, drive adoption, and renewals across executive stakeholders. You will collaborate with Engineering, Product, Marketing, and Support to deliver tailored success plans.

The role emphasizes data-driven decision making, relationship-building with Fortune 500 clients, and cross-functional influence to maximize ARR and customer value.

Qualifications

• 4–6 years in Customer Success, Account Management, or Strategic AM in B2B SaaS.
• Experience managing portfolios of $5M–$15M ARR.
• Proven ability to engage Fortune 500 clients.
• Data-driven strategy development and executive communication.
• Strong stakeholder influence and collaboration skills.
• Proficiency with analytics and SQL.

Responsibilities

• Drive full value realization of the Twilio platform.
• Develop strategic roadmaps for product adoption and satisfaction.
• Manage executive relationships across IT, Eng, and Marketing.
• Identify expansion opportunities and coordinate internal teams.
• Partner with Sales on renewals and upsell strategies.

Tools

SQL

APIs

Job description

Twilio is a remote-first company, open to candidates outside specific states. We seek a Customer Success Manager to lead post-sales strategy, drive adoption, and renewals across executive stakeholders. You will collaborate with Engineering, Product, Marketing, and Support to deliver tailored success plans.

The role emphasizes data-driven decision making, relationship-building with Fortune 500 clients, and cross-functional influence to maximize ARR and customer value.