Technical Content Manager

Alt; Des Moines (IA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

FSA/HSA eligibility

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and更多

Job summary

OpenLoop is seeking a Technical Content Manager to build our content function from the ground up. You will shape how clients understand our technology and become the voice of the platform.

The role combines technical writing, AI-enabled tooling, and collaboration across product, CS, sales, and marketing. Ideal candidates have 3+ years of technical writing in a B2B context, 5+ years overall, and are adept at building workflows with AI.

Qualifications

• 3+ years of technical writing or B2B writing experience.
• Strong command of AI, with ability to build multi-step workflows.
• Excellent written and verbal communication across teams.
• Ability to simplify complex technical concepts for varied audiences.

Responsibilities

• Transform product roadmap and release notes into client-facing and internal docs.
• Create client feature release newsletters.
• Lead client- and platform-related communications, incl. partner newsletters.
• Manage client-facing knowledge base.
• Turn client and stakeholder feedback into clear notes for the product team.
• Build and manage automation/AI to convert release notes into deliverables.
• Develop internal AI within the platform growth team for customer enablement, CS, sales, and marketing.
• Build internal AI tools tracking growth opportunities in intake conversion rate optimization.

Skills

Technical writing

AI workflows

Cross-team comms

Documentation

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for a Technical Content Manager to build our technical content function - you'll be the first hire in this function, building it from the ground up. You'll focus on our new and emerging platforms, leading how our clients understand how to leverage our newest technology, and become the voice of the platform.

What You'll Do

• Take our product roadmap and release notes and turn them into client-facing and internal documentation.

• Create client feature release newsletters.

• Lead the management of client- and platform-related communications, including supporting CS with partner newsletters.

• Manage our client-facing knowledge base.

• Manage the process of turning client and internal stakeholder feedback into clear notes for our product team.

• Build and manage the automation and AI that takes us from product release notes to client-facing and internal deliverables.

• Be a leader in developing internal AI within our platform growth team to identify where we focus next - spanning customer enablement, CS, sales, and marketing.

• Build internal AI tools that track opportunities for growth in our intake conversion rate optimization programs.

• Other duties as assigned.

Who You Are

• 3+ years of technical writing or similar business-to-business writing experience.

• 5+ years of professional experience.

• Strong command of AI, with the ability to build workflows that incorporate multiple steps and multiple teams.

• Strong written and verbal communication, with an ability to work effectively with multiple teams.

• Strong command of technology, with the ability to make complex product and technical concepts easy to understand.

• Healthcare experience preferred, but not required.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We'd love to meet you.