Technical Consultant - ServiceNow ITSM

AHEAD; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible work arrangements

Learning and development opportunities

Employee wellness initiatives

Retirement benefits

Inclusive culture

Job summary

AHEAD is seeking a highly skilled Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries.

This role demands a deep understanding of ITSM, Service Portal and Integrations. You will translate client requirements into user stories and tasks for the development team, customize core ServiceNow

Qualifications

• 4+ years of hands-on ServiceNow development and implementation.
• Strong ITSM, Service Portal, and Integrations expertise.
• Excellent communication skills for technical and non-technical audiences.
• ServiceNow certifications preferred.
• Experience with HRSD or GRC is a plus.

Responsibilities

• Translate client requirements into user stories and tasks for the development team.
• Customize and configure ITSM and Service Portal applications.
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting, delivering, and scaling ServiceNow solutions.
• Capture client needs in meetings and convert them to development activities.
• Perform integration work and build REST, SOAP, and MID Server integrations.
• Ongoing Discovery and CMDB maintenance.
• Develop, review, and optimize scripts (Business Rules, Script Includes, UI Policies, Client Scripts).
• Mentor junior developers; participate in Agile sprints and backlog grooming.

Skills

ServiceNow development

ITSM

Service Portal

Integrations

Agile / Scrum

Client communication

Education

ServiceNow Certifications (preferred)

Certified System Administrator

Certified Application Developer

Certified Implementation Specialist

Tools

REST APIs

SOAP

MID Server

Scripting (Business Rules/UI Policies)

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

_ We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. _

We are seeking a highly skilled and experienced Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 4 years of hands‑on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal and Integrations.

Roles and Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM, Service Portal.
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog groom in.

Qualifications

• 4+ years of experience working with ServiceNow, including hands‑on development and implementation.
• Strong expertise in ITSM, Service Portal, Integrations.
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
• ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
• Experience with additional ServiceNow modules like HRSD, or GRC is a plus.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays , along with additional leave benefits as per policy

Flexible work arrangements , supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture , with a strong focus on collaboration and ownership