ServiceNow Principal Technical Consultant - ITOM

AHEAD; United States; Remote; USD 150.000 - 200.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401(k)

Paid holidays

Paid time off

Parental leave

Zusammenfassung

AHEAD is seeking a senior leader to drive ServiceNow deployments across complex programs in the United States. You will architect, design, and deliver high-impact solutions, lead large multi-resource teams, and guide pre-sales activities with clients at senior levels.

Ideal candidates bring deep ServiceNow expertise, strong ITOM knowledge, and outstanding communication and presentation skills to influence stakeholders and shape strategic implementations.

Qualifikationen

• Subject matter expert on the ServiceNow platform.
• Expert knowledge on at least two ITOM areas within ServiceNow.
• Expert level development skills on the ServiceNow platform.
• Demonstrated ability to articulate architecture trade-offs.

Aufgaben

• Lead project teams to deploy solutions on the ServiceNow platform.
• Lead complex programs of multiple resources.
• Lead the architecture and design of complex solutions.
• Lead client workshops as process and technical expert.
• Participate in pre-sales as technical expert.
• Drive consensus with customers on complex solutions.

Kenntnisse

ServiceNow expert

ITOM knowledge

Development skills

Architecture tradeoffs

Presentation skills

Cross-team leadership

Tools

Platform integrations

Jobbeschreibung

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

_ We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. _

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead the architecture and design of complex solutions
• Lead the creation of written deliverables
• Lead client demos and working sessions
• Lead integration design sessions
• Lead client workshops as process and technical expert
• Escalation point for project team
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
• Obtain and maintain certifications with associated qualifications
• Maintain expert level certifications
• Identify and communicate opportunities
• Participate in pre-sales cycle as technical expert
• Provide thought leadership to Ahead and our customers
• Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
• Generate differentiated marketing thought leadership for marketing
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
• Contribute to projects/programs that may address future concepts, products, and technologies
• Drive consensus with customer in solving complex solutions

Qualifications

• Subject matter expert on the ServiceNow platform
• Expert knowledge on at least two process areas within the ServiceNow platform (ITOM)
• Expert level development skills on the ServiceNow platform
• Recognized expertise in own area within the organization
• Demonstrate deep expertise across multiple technologies
• Able to articulate trade-offs between architecture approaches
• Strong skills integrating ServiceNow with third party tools
• Strong presentation skills
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Self-starter

Expectations

• A lead contributor to their team and the organization as a whole
• Bring thought leadership to our organization and our customers
• Contribute to projects/programs that may address future concepts, products, and technologies.
• Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards
• Lead multiple resources when on a cross-practice project
• Be an early adopter of new certifications
• Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices
• Primary contributor to complex workshops that span multiple practice areas inside of AHEADBe able to provide advanced data or situational analysis that requires the evaluation of intangibles
• Drive scoping, planning, and methodology for critical projects
• Work on impactful and unique issues

$150,000 - $199,997 a year

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.__

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [e-mail].

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt‑out.