ServiceNow Principal Technical Consultant - ITOM

AHEAD; Chicago (IL); On-site; USD 150,000 - 199,997; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Job summary

AHEAD, a leader in digital transformation, seeks a ServiceNow Principal Technical Consultant in Chicago to architect, design, develop and deploy ServiceNow solutions, lead teams, and own project outcomes.

You will drive pre‑sales, deliver client workshops, earn and maintain certifications, and contribute to thought leadership while collaborating with senior stakeholders and customers to deliver high‑impact, reliable enterprise services.

Qualifications

• Subject matter expert on the ServiceNow platform.
• Expert knowledge on at least two process areas within the ServiceNow platform (ITOM).
• Expert level development skills on the ServiceNow platform.
• Recognized expertise in own area within the organization.
• Demonstrate deep expertise across multiple technologies.
• Able to articulate trade-offs between architecture approaches.
• Strong skills integrating ServiceNow with third party tools.
• Strong presentation skills.
• Strong project and situational awareness.
• Strong communication skills.
• Strong attention to detail.
• Self-starter with proactive mindset.

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform.
• Lead complex programs of multiple resources.
• Lead the architecture and design of complex solutions.
• Lead the creation of written deliverables.
• Lead client demos and working sessions.
• Lead integration design sessions.
• Lead client workshops as process and technical expert.
• Escalation point for project team.
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches.
• Obtain and maintain certifications with associated qualifications.
• Maintain expert level certifications.
• Identify and communicate opportunities.
• Participate in pre‑sales cycle as technical expert.
• Provide thought leadership to Ahead and our customers.
• Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising.
• Generate differentiated marketing thought leadership for marketing.
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement.
• Contribute to projects/programs that may address future concepts, products, and technologies.
• Drive consensus with customer in solving complex solutions.

Skills

ServiceNow expert

ITOM expertise

ServiceNow development

Architecture trade-offs

Integration with third-party tools

Presentation skills

Project and situational awareness

Communication skills

Attention to detail

Self-starter

Multi-technology expertise

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Principal Technical Consultant, you will utilize your ServiceNow expertise and experience to architect, design, develop and deploy solutions utilizing the ServiceNow platform. You will drive a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets.

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead the architecture and design of complex solutions
• Lead the creation of written deliverables
• Lead client demos and working sessions
• Lead integration design sessions
• Lead client workshops as process and technical expert
• Escalation point for project team
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
• Obtain and maintain certifications with associated qualifications
• Maintain expert level certifications
• Identify and communicate opportunities
• Participate in pre‑sales cycle as technical expert
• Provide thought leadership to Ahead and our customers
• Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising
• Generate differentiated marketing thought leadership for marketing
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
• Contribute to projects/programs that may address future concepts, products, and technologies
• Drive consensus with customer in solving complex solutions

Qualifications

• Subject matter expert on the ServiceNow platform
• Expert knowledge on at least two process areas within the ServiceNow platform (ITOM)
• Expert level development skills on the ServiceNow platform
• Recognized expertise in own area within the organization
• Demonstrate deep expertise across multiple technologies
• Able to articulate trade‑offs between architecture approaches
• Strong skills integrating ServiceNow with third party tools
• Strong presentation skills
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Self‑starter

Expectations

• A lead contributor to their team and the organization as a whole
• Bring thought leadership to our organization and our customers
• Contribute to projects/programs that may address future concepts, products, and technologies
• Coordinate cross‑practice and can contribute to cross‑practice deliverables can help draft standards
• Lead multiple resources when on a cross‑practice project
• Be an early adopter of new certifications
• Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre‑sales to begin new campaigns that cross practices
• Primary contributor to complex workshops that span multiple practice areas inside of AHEAD
• Be able to provide advanced data or situational analysis that requires the evaluation of intangibles
• Drive scoping, planning, and methodology for critical projects
• Work on impactful and unique issues

$150,000 - $199,997 a year

The compensation range indicated in this posting reflects the On‑Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits for additional details.