Technical Consultant - Cardiometabolic

Abbott (abbottcareers2 board); United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Abbott Rapid Diagnostics seeks a Technical Consultant for Cardiometabolic within ARDx. The role covers NJ, DE, MD, PA, focusing on training end-users, product evaluations, and ongoing support to improve customer outcomes.

Travel is a core element (50–75%), with occasional weekend travel. You will maintain up-to-date knowledge of regulatory testing requirements and collaborate with sales, service, and account teams to grow existing accounts.

Qualifications

• Experience in technical consulting or field service in diagnostics or medical devices.
• Ability to travel 50–75% and manage schedules.
• Strong communication with end-user accounts and internal teams.
• Knowledge of CLIA/CAP/COLA/TJC testing requirements.
• Certification within vendor credentialing requirements.

Responsibilities

• Establish relationships with end-user accounts in territory and assess training needs.
• Execute customized training tailored to each account.
• Assist Technical Support and end users in product troubleshooting.
• Assist with evaluations tailored to customer requirements.
• Identify upselling opportunities and coordinate with Sales.
• Manage travel within territory and control travel expenses.
• Enter data into Salesforce and related databases; attend meetings and complete training.

Skills

Account management

Upselling

Training delivery

Troubleshooting

Regulatory compliance

Relationship building

Travel coordination

Vendor credentialing

Tools

Salesforce

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• Recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• Recognized as one of the best big companies to work for and the best place to work for diverse employees, working parents, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses. It brings together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions. The position of Technical Consultant is within our Cardiometabolic business. The Technical Consultant has primary responsibility for the LDX and Afinion products in the Abbott Rapid Diagnostics (ARDx) Cardiometabolic Business Unit.

The Technical Consultant - Cardiometabolic manages the field-based technical service needs of ARDx in the following territory; New Jersey, Delaware, Maryland, and Pennsilvania . This includes performing in-services for identified products, making retention calls to end-user customers, building technical rapports with key customers, interacting with sales staff and distribution partners, and conducting evaluations and troubleshooting as required. This position is also responsible for retaining at-risk customers, maintaining established accounts, and contributing to the growth of existing accounts.

The position requires at least 50% travel and may average as much as 75% travel, occasionally with less than a week's notice. Some weekend travel may be required. When not traveling, other responsibilities include maintaining a current understanding of the technical issues relevant to Abbott products and knowledge of current laboratory and Point-of-Care CLIA, CAP, COLA, and TJC testing requirements.

What You'll Work On:

• Establish relationship with end-user accounts in the territory . Assess training and support needs of each new and existing end-user customer . Decide on suitable training style tailored to account for individual needs . Execute customized training.
• Assist Technical Support and the end user in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Aid accountants to ensure regulatory compliance and excellent laboratory practice.
• Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.
• Identify opportunities to sell up sales in an account . Take necessary steps to ensure up selling occurs , e.g. product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts . Assess requirements to reactivate, e.g. reselling, retraining, etc . Exercise discretion to maximize financial impact of reactivation.
• Manage travel within territory to control travel expenses.
• Requires a minimum of 50% travel, and may average as much as 75% travel, occasionally with less than a week's notice.
• Submit accurate and timely expense reports in accordance with company guidelines, policies and procedures .
• Maintain compliance by entering data into Saleforces.com and related databases when necessary.
• Attend and participate in company and professional meetings, including conference and webinar calls .
• Complete all company assigned Compliance and Product training courses (METRO) by their due dates.
• Obtain certification within the Vendor Credentialing requirements by following current immunizations, required training, background checks and competency assessments.
• Understands and is aware of the quality consequences which may result from the improper performance of their specific job.
• Collaborate with providers and office staff to improve adherence to recommended diabetes testing protocols by identifying and closing care gaps, providing staff education, and implementing workflow improvements that support improved quality measures and diabetic patient out