Field Technical Consultant, Cardiometabolic Diagnostics

Thornton Tomasetti; United States; Remote; USD 61,000 - 123,000; Full time

Benefits offered by this job

Health coverage (HIP PPO)

Retirement plan

Tuition reimbursement

Education benefits

Job summary

Abbott Rapid Diagnostics seeks a Technical Consultant for the Cardiometabolic unit to manage field-based technical service for LDX and Afinion products across New Jersey, Delaware, Maryland and Pennsylvania. The role requires building customer rapport, conducting product in-services, and troubleshooting with end users.

Travel is 50–75% with potential weekend work; must stay current on CLIA, CAP, COLA and TJC testing requirements and drive adherence to quality measures and patient outcomes.

Qualifications

• BS/BA degree in Medical Technology or comparable discipline.
• 3-5 years of successful track record in a technical/medical consultant role.
• Strong understanding of laboratory practices.
• Strong knowledge of the physician office market.
• Strong interpersonal and presentation skills.

Responsibilities

• Establish relationship with end-user accounts in the territory.
• Assess training and support needs of each new and existing end-user customer.
• Decide on suitable training style tailored to account for individual needs.
• Execute customized training.
• Assist Technical Support and end users in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Aid accountants to ensure regulatory compliance and excellent laboratory practice.
• Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.
• Identify opportunities to upsell within an account.
• Take necessary steps to ensure upselling occurs, e.g. product demonstrations, training, and coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts and assess reactivation requirements.

Skills

Interpersonal skills

Presentation skills

Education

BS/BA in Medical Technology or comparable discipline

Job description

Abbott Rapid Diagnostics seeks a Technical Consultant for the Cardiometabolic unit to manage field-based technical service for LDX and Afinion products across New Jersey, Delaware, Maryland and Pennsylvania. The role requires building customer rapport, conducting product in-services, and troubleshooting with end users.

Travel is 50–75% with potential weekend work; must stay current on CLIA, CAP, COLA and TJC testing requirements and drive adherence to quality measures and patient outcomes.