Technical Consultant - Cardiometabolic

Thornton Tomasetti; United States; Remote; USD 61,000 - 123,000; Full time

Benefits offered by this job

Health coverage (HIP PPO)

Retirement plan

Tuition reimbursement

Education benefits

Job summary

Abbott Rapid Diagnostics seeks a Technical Consultant for the Cardiometabolic unit to manage field-based technical service for LDX and Afinion products across New Jersey, Delaware, Maryland and Pennsylvania. The role requires building customer rapport, conducting product in-services, and troubleshooting with end users.

Travel is 50–75% with potential weekend work; must stay current on CLIA, CAP, COLA and TJC testing requirements and drive adherence to quality measures and patient outcomes.

Qualifications

• BS/BA degree in Medical Technology or comparable discipline.
• 3-5 years of successful track record in a technical/medical consultant role.
• Strong understanding of laboratory practices.
• Strong knowledge of the physician office market.
• Strong interpersonal and presentation skills.

Responsibilities

• Establish relationship with end-user accounts in the territory.
• Assess training and support needs of each new and existing end-user customer.
• Decide on suitable training style tailored to account for individual needs.
• Execute customized training.
• Assist Technical Support and end users in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Aid accountants to ensure regulatory compliance and excellent laboratory practice.
• Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.
• Identify opportunities to upsell within an account.
• Take necessary steps to ensure upselling occurs, e.g. product demonstrations, training, and coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts and assess reactivation requirements.

Skills

Interpersonal skills

Presentation skills

Education

BS/BA in Medical Technology or comparable discipline

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION

Working at Abbott you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You will also have access to: Career development with an international company where you can grow the career you dream of. Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. Recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune. Recognized as one of the best big companies to work for and the best place to work for diverse employees, working parents, female executives, and scientists.

The Opportunity Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses. It brings together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions.

The position of Technical Consultant is within our Cardiometabolic business.

The Technical Consultant has primary responsibility for the LDX and Afinion products in the Abbott Rapid Diagnostics (ARDx) Cardiometabolic Business Unit.

The Technical Consultant - Cardiometabolic manages the field-based technical service needs of ARDx in the following territory; New Jersey, Delaware, Maryland, and Pennsilvania.

This includes performing in-services for identified products, making retention calls to end-user customers, building technical rapports with key customers, interacting with sales staff and distribution partners, and conducting evaluations and troubleshooting as required.

This position is also responsible for retaining at-risk customers, maintaining established accounts, and contributing to the growth of existing accounts.

The position requires at least 50% travel and may average as much as 75% travel, occasionally with less than a week’s notice. Some weekend travel may be required.

When not traveling, other responsibilities include maintaining a current understanding of the technical issues relevant to Abbott products and knowledge of current laboratory and Point-of-Care CLIA, CAP, COLA, and TJC testing requirements.

WHAT YOU'LL WORK ON

• Establish relationship with end-user accounts in the territory.
• Assess training and support needs of each new and existing end-user customer.
• Decide on suitable training style tailored to account for individual needs.
• Execute customized training.
• Assist Technical Support and the end user in troubleshooting of all the assigned products.
• Assist with evaluations tailored to customer-specific requirements.
• Aid accountants to ensure regulatory compliance and excellent laboratory practice.
• Develop and maintain a strong working relationship with the AE, communicating relevant account background and information.
• Identify opportunities to sell up sales in an account.
• Take necessary steps to ensure up selling occurs, e.g. product demonstration, training, and/or coordination with Sales staff/distribution partner representatives.
• Identify inactive ARDx accounts.
• Assess requirements to reactivate, e.g. reselling, retraining, etc.
• Exercise discretion to maximize financial impact of reactivation.
• Manage travel within territory to control travel expenses.
• Requires a minimum of 50% travel, and may average as much as 75% travel, occasionally with less than a week's notice.
• Submit accurate and timely expense reports in accordance with company guidelines, policies and procedures.
• Maintain compliance by entering data into Saleforces.com and related databases when necessary.
• Attend and participate in company and professional meetings, including conference and webinar calls.
• Complete all company assigned Compliance and Product training courses (METRO) by their due dates.
• Obtain certification within the Vendor Credentialing requirements by following current immunizations, required training, background checks and competency assessments.
• Understands and is aware of the quality consequences which may result from the improper performance of their specific job.
• Collaborate with providers and office staff to improve adherence to recommended diabetes testing protocols by identifying and closing care gaps, providing staff education, and implementing workflow improvements that support improved quality measures and diabetic patient outcomes.
• Perform other duties & projects assigned.

REQUIRED QUALIFICATIONS

• BS/BA degree in Medical Technology or comparable discipline.
• 3-5 years of successful track record in a technical/medical consultant role.
• Strong understanding of laboratory practices.
• Strong knowledge of the physician office market.
• Strong interpersonal and presentation skills.

PREFERRED QUALIFICATIONS

• Approximately four to six years medical technology background with progressive responsibility, related experience, familiar with the industry, and ability to manage time and assigned territory.
• Experienced in partnering with providers and office staff to ensure compliance with recommended diabetes testing protocols, close care gaps, improve quality metrics, and support optimal patient outcomes through education, workflow improvement, and population health management.
• The ability to work in a matrix organization and influence without authority or internal staff.
• Strong customer service orientation.
• High level of communication skills necessary to represent Abbott to accounts, describe product features and advantages.

INTERNAL CONTACTS

Sales, Marketing, and Customer Service departments to coordinate and follow up on sales, identify leads, and resolve problems.

EXTERNAL CONTACTS

Current and potential customers conduct formal presentations, resolve issues/ trouble shoot and support sales and marketing.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force DIVISION: CMI ARDx Cardiometabolic and Informatics LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Routine work with chemicals, Work requiring repeated bending, stooping, squatting or kneeling.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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