Technical Community Lead

United States Digital Space LLC; United States; Hybrid; USD 80,000 - 180,000; Full time

Benefits offered by this job

Healthcare coverage

Unlimited AI budget for tools

Vacation policy

Daily office meals

Job summary

United States Digital Space LLC is seeking a Technical Community Lead to own the public forum, unblock users, and drive scalable community systems. You will debug, guide architecture, and jump on calls when needed while building automation, ambassadors, events, and collecting feedback for product and support.

You will lead forum ownership, provide hands-on technical help, and build scalable workflows to accelerate support.

Qualifications

• Strong TypeScript (you can actually debug and advise).
• Strong AI skills (prompting, agent workflows, debugging AI behavior).
• Excellent written and verbal communication.
• High-energy, creative, community-first.
• Nice-to-have: experience running/scaling an online community.

Responsibilities

• Own forum leadership and ensure threads are answered or redirected (docs, support tickets, technical escalation).
• Provide hands-on technical help: assist users build apps, debug issues, provide fixes/workarounds, and unblock on calls.
• Build automation and workflows to scale support (macros, templates, AI workflows, routing).
• Develop and run community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons.
• Triage, categorize, and summarize feedback themes; feed them into roadmap decisions and implement lightweight fixes for recurring issues.

Skills

TypeScript

AI skills

Communication

High energy

Community building

Online community experience

Job description

What are we looking for?We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.

What will you lead?

• Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)

• Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock

• Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)

• Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons

• Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

What skills do we expect you to have?

• Strong TypeScript (you can actually debug and advise)

• Strong AI skills (prompting, agent workflows, debugging AI behavior)

• Excellent written and verbal communication

• High-energy, creative, community-first
• Nice-to-have: experience running/scaling an online community

What are the company’ operating principles?

the company’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:

• We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.

• We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.

• We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is the company in-office or remote?

the company founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

What are the company’ benefits?

• Healthcare, vision, and dental

• User whatever AI tools you’d like (you have an unlimited AI budget)

• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office

• We guarantee you will do the best work of your career here

What’s the compensation?

$80k-$180k + equity (depends on seniority, equity, and location)