Technical Community Lead

Hercules; San Francisco (CA); On-site; USD 80,000 - 180,000; Full time

Benefits offered by this job

Healthcare, vision, and dental

Unlimited AI budget

Flexible vacation policy

Daily office meals

Job summary

A dynamic tech company in San Francisco is hiring a technical Community Lead to manage the public forum and support user needs. The successful candidate will provide hands-on technical help, debug issues, and develop scalable community systems. Ideal candidates will have strong TypeScript and AI skills, excellent communication abilities, and a creative mindset. Benefits include healthcare, unlimited AI resources, and a flexible vacation policy. Compensation ranges from $80k to $180k plus equity based on experience.

Qualifications

• Strong TypeScript skills for debugging and advising.
• Experience in AI tools and workflows is beneficial.
• Excellent communication skills required.

Responsibilities

• Own the public forum and support user needs.
• Provide hands-on technical help and debug issues.
• Build scalable systems for community engagement.
• Manage ambassador and feedback programs.

Skills

TypeScript

AI skills

Written and verbal communication

High-energy, creative

Community management

Job description

What are we looking for?

We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands‑on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.

What will you lead?

• Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)

• Hands‑on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock

• Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)

• Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons

• Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

What skills do we expect you to have?

• Strong TypeScript (you can actually debug and advise)

• Strong AI skills (prompting, agent workflows, debugging AI behavior)

• Excellent written and verbal communication

• High‑energy, creative, community‑first

• Nice‑to‑have: experience running/scaling an online community

What are Hercules’ operating principles?

1. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.

2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self‑serve. We’re proud of our work.

3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in‑office or remote?

Hercules founding team works in‑office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

What are Hercules’ benefits?

• Healthcare, vision, and dental

• User whatever AI tools you’d like (you have an unlimited AI budget)

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office

• We guarantee you will do the best work of your career here

What’s the compensation?

$80k-$180k + equity (depends on seniority, equity, and location)