Technical Community Lead

Hercules; United States; On-site; USD 80,000 - 180,000; Full time

Benefits offered by this job

Healthcare, vision, and dental

Unlimited AI tools budget

Generous vacation policy

Daily lunches, dinners and snacks in‑f

Career‑defining opportunities

Job summary

Hercules is seeking a Technical Community Lead to own our public forum, unblock users, and help build scalable community systems in a hands-on role. You will debug issues, advise on architecture, and participate in calls as needed from the team in San Francisco.

We value in-office collaboration, with optional remote consideration for exceptional US-based candidates willing to travel to the office. You will lead forum ownership, hands-on technical assistance, automation workflows, and community

Qualifications

• Proficiency in TypeScript with debugging skills.
• Strong AI skills: prompting, agent workflows, debugging AI behavior.
• Excellent written and verbal communication.
• High-energy, creative, community-first attitude.
• Nice-to-have: experience running/scaling an online community.

Responsibilities

• Own forum ownership and support routing to ensure threads are answered or redirected.
• Provide hands-on technical help to users, including debugging and fixes.
• Build automation and workflows for scalable support.
• Develop community programs: ambassadors, rewards, office hours, AMAs, hackathons.
• Triage feedback and summarize themes for roadmap decisions.

Skills

TypeScript

AI skills

Communication

Community building

Job description

What are we looking for?

We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands‑on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.

What will you lead?

• Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
• Hands‑on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
• Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
• Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
• Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

What skills do we expect you to have?

• Strong TypeScript (you can actually debug and advise)
• Strong AI skills (prompting, agent workflows, debugging AI behavior)
• Excellent written and verbal communication
• High‑energy, creative, community‑first
• Nice‑to‑have: experience running/scaling an online community

Location

Hercules founding team works in‑office in San Francisco (Kearny and Bush). We have a very strong preference for in‑office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

Benefits

• Healthcare, vision, and dental
• User whatever AI tools you’d like (you have an unlimited AI budget)
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office
• We guarantee you will do the best work of your career here

Compensation

$80k-$180k + equity (depends on seniority, equity, and location)