Technical Communicator - Heavy Equipment

Ohio Machinery Co.; Sharonville (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance with HSA option

Dental & Vision Insurance

Credit Union membership

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarships for employees’ spouses/孩子

Job summary

Ohio CAT, a division of Ohio Machinery Co., is hiring a Technical Communicator to coordinate service requests between dealership technicians and senior communicators, ensuring timely resolution of product problems and technical issues.

The role includes maintaining user access to Caterpillar PSCRM, handling incoming service calls, answering basic questions, and escalating complex issues as needed; some travel may be required during training.

Qualifications

• 4+ years of experience with Earthmoving Heavy Equipment as a service technician preferred.
• Fundamental mechanical skill/aptitude required.
• Understanding of the heavy earthmoving equipment industry desired.
• Completion of a 2-year Diesel Technology or Power Equipment Technology program preferred.
• Basic courses in engines, hydraulics, and electrical systems desired.
• High School diploma or GED required.

Responsibilities

• Coordinate all Service Request activities between dealership Service Technicians and Senior Technical Communicators.
• Maintain all user accounts in Caterpillar’s PSCRM system.
• Answer incoming Service Request phone calls and basic service questions.
• Elevate more complex issues to a Senior Technical Communicator.
• Some travel may be required during training and orientation.

Skills

Verbal and written communication

Customer orientation

Computer skills

Mechanical aptitude

Multi-tasking

Organizational skills

Phone skills

Education

Two-year Diesel/Power Equipment Tech program

High School diploma or GED

Job description

Description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

The Technical Communicator’s primary responsibility is to coordinate all Service Request activities between the dealership Service Technicians and Senior Technical Communicators for the resolution of all product problems, and commercial and technical issues for the Equipment Division. The Technical Communicator will have the responsibility to maintain all user account access to Caterpillar’s Product Support Customer Relationship Management (PSCRM) system. The Technical Communicator will also be expected to answer incoming Service Request phone calls from customers, answer basic service-related questions for customers, and elevate more complex issues to a Senior Technical Communicator. Some travel may be required during the training and orientation period.

KEY COMPETENCIES:

• Excellent verbal and written communication skills
• Customer oriented with the ability to maintain excellent working relationships with Caterpillar personnel
• Excellent computer skills
• Strong mechanical skills and knowledge with the ability to learn additional technical material
• Ability to handle multiple tasks
• Well organized and detail oriented
• Strong phone skills.

JOB QUALIFICATIONS:

• Four (4) plus years of experience with Earthmoving Heavy Equipment as a service technician, either shop or field, (or similar experience) is preferred.
• Some fundamental mechanical skill/aptitude or similar experience is necessary.
• An understanding of the heavy earthmoving equipment industry is desired.
• Completion of a 2-year Diesel Technology or Power Equipment Technology program from a county joint vocational school or career center is preferred.
• Completion of basic courses in engines, hydraulics, and electrical systems, is desired.
• A High School diploma or GED is required.

EMPLOYEE BENEFITS

• 401(k):Match and employer discretionary contribution.
• Health Insurance:Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Dental & Vision Insurance:Comprehensive coverage options.
• Financial Access:Credit Union membership is available.
• Insurance:Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities:Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation:Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and the abilities to exchange information both verbally as well as through written communication as needed. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.