Technical Communicator

Ohio Cat; Broadview Heights (OH); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) match

Health insurance

HSA option

Dental and vision

Life insurance

Disability

Scholarship opportunities

Bonuses

Company Profit Sharing

Job summary

Ohio CAT (a division of Ohio Machinery Co.) is seeking a Technical Communicator to serve as the primary liaison for resolving product issues and technical matters between Caterpillar and the dealership. You will control technical information, assist with diagnostics, and may perform on-site support and warranty processing.

This role may involve product application engineering, fabrication, and occasional travel for training and seminars.

Qualifications

• High school diploma or equivalent required.
• Ten+ years experience with Caterpillar Heavy Equipment as service tech or equivalent.
• Basic understanding of Caterpillar and Ohio CAT policies and claim procedures.
• Completion of basic courses in engines, hydraulics, and electrical systems.
• Able to read and explain systems and schematics in Caterpillar service manuals.
• Excellent computer, mechanical, multitasking, organization, and verbal/written communication skills.

Responsibilities

• Control technical information within the dealership, including distribution of electronic service publications and letters.
• Assist dealership and customer personnel with equipment diagnostics and troubleshooting.
• Provide on-site assistance to field servicemen during troubleshooting.
• Complete warranty processing or product application engineering (fabrication, customization, etc.).
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer oriented

Reading schematics

Problem solving

Education

High school diploma or equivalent

Engines, hydraulics, and electrical basics

Job description

FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Summary:

The Technical Communicator's primary responsibility is to serve as the point of contact for resolving all product issues and commercial and technical matters between Caterpillar and the dealership for the Equipment and Power Systems Division. Technical Communicators will also control the technical information within the dealership, including the distribution of electronic service publications and letters. This person will also assist dealership and customer personnel with equipment diagnostics and troubleshooting that may include occasional on-site assistance. Occasional travel is required to attend Cat technical seminars and training sessions. In addition to these functions, the communicator may have additional responsibilities, such as warranty processing or product application engineering (including fabrication, customization, etc.). Travel will be required during the training and orientation period.

Essential Functions and Responsibilities:

• Controls the technical information within the dealership, including the distribution of electronic service publications and letters.
• Assist dealership and customer personnel with equipment diagnostics and troubleshooting.
• Performs occasional on-site assistance to field serviceman in trouble-shooting situations.
• Completes warranty processing or product application engineering (fabrication, customizing, etc.).
• Performs all other duties as assigned.

Minimum Skills and Qualifications:

• A high school diploma or equivalent is required.
• Must have ten or more years of experience with Caterpillar Heavy Equipment as a service technician, in either the shop or the field. Similar experience in place okay.
• Must have a basic understanding of Caterpillar and Ohio CAT policies and claim procedures.
• Completion of basic courses in engines, hydraulics, and electrical systems is required.
• Should be able to read and explain system operations and schematics as used in Caterpillar service manuals.
• Excellent computer, mechanical, multi-tasking, organization, and verbal and written communication skills are required.
• Must be customer-oriented, able to learn additional technical material, organized, detail-oriented, and able to maintain excellent working relationships with Caterpillar personnel.

Employee Benefits:

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options.
• Including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities are available for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential
• Company SuccessShare bonuses

Physical Requirements:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. A moderate amount of travel to other locations.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.