Technical Communications & UX Design Specialist

S R International Inc; Jackson (MS); Presencial; USD 70 000 - 95 000; Tempo integral

Resumo da oferta

The Mississippi Department of Child Protection Services (MDCPS) seeks a Technical Communications & Creative Services Specialist to support the Communications Department and MIS Division.

The role blends technical writing, graphic design, digital communications, project coordination, documentation management, UX/UI support, and federal compliance documentation for the Comprehensive Child Welfare Information System (CCWIS).

Qualificações

• Bachelor's degree or higher in Information Services, English, Communications, or related field.
• 7+ years of communication, organization, and time-management experience.
• 7+ years of writing, editing, and visual communication experience.
• 7+ years of process optimization and internal documentation experience.
• 7+ years of independent work and cross-functional collaboration.
• 5–7 years of professional experience in graphic design, digital media, or communications.
• 5–7 years of experience with Microsoft Office: Word, Excel, PowerPoint
• 5–7 years of experience with WCAG and accessibility considerations.

Responsabilidades

• Support PMO and agency divisions with project coordination and documentation.
• Coordinate timelines, resources, and workflows to deliver projects on schedule.
• Collaborate with IT teams, project managers, business analysts, vendors, and agency stakeholders.
• Support strategic communications planning and monitor project progress.
• Create print and digital materials, including infographics, presentations, whitepapers, and eBooks.
• Develop content for websites, social media, and other digital platforms.
• Maintain brand consistency and monitor communications performance metrics.
• Ensure digital materials comply with accessibility standards (WCAG).
• Develop deployment guides, system configuration documents, operational procedures, and technical documentation.
• Create user guides, training manuals, job aids, online help content, and knowledge-base materials.
• Review user feedback and project metrics to recommend content and UX improvements.
• Establish and maintain document repositories using SharePoint and Smartsheet.
• Manage document naming conventions, version control, indexing, traceability, and documentation standards.
• Coordinate statewide document-scanning projects across counties and state offices.
• Conduct periodic audits of document organization and retrieval processes.
• Prepare and maintain documentation for CCWIS compliance and federal approval.
• Support APDs, OAPDs, supporting narratives, and federal review responses.
• Document system architecture, modular design, functionality, and implementation methods for federal requirements.

Conhecimentos

Communication

Organization

Time management

Writing

Editing

Visual communication

Process optimization

Independent work

Cross-functional collaboration

Graphic design

Digital media

Communications

UX/UI

Formação académica

Bachelor's degree or higher

Ferramentas

Microsoft Office (Word, Excel, PowerPoint)

Adobe Creative Cloud (Illustrator, Photoshop, InDesign)

Microsoft SharePoint and Teams

Adobe Workfront

Google Workspace

Smartsheet

Confluence

Lucidchart

SAP Business Network

Descrição da oferta de emprego

The Mississippi Department of Child Protection Services (MDCPS) seeks a Technical Communications & Creative Services Specialist to support the Communications Department and MIS Division.

The role blends technical writing, graphic design, digital communications, project coordination, documentation management, UX/UI support, and federal compliance documentation for the Comprehensive Child Welfare Information System (CCWIS).