Communications Specialist

S R International Inc; Jackson (MS); On-site; USD 70,000 - 95,000; Full time

Job summary

The Mississippi Department of Child Protection Services (MDCPS) seeks a Technical Communications & Creative Services Specialist to support the Communications Department and MIS Division.

The role blends technical writing, graphic design, digital communications, project coordination, documentation management, UX/UI support, and federal compliance documentation for the Comprehensive Child Welfare Information System (CCWIS).

Qualifications

• Bachelor's degree or higher in Information Services, English, Communications, or related field.
• 7+ years of communication, organization, and time-management experience.
• 7+ years of writing, editing, and visual communication experience.
• 7+ years of process optimization and internal documentation experience.
• 7+ years of independent work and cross-functional collaboration.
• 5–7 years of professional experience in graphic design, digital media, or communications.
• 5–7 years of experience with Microsoft Office: Word, Excel, PowerPoint
• 5–7 years of experience with WCAG and accessibility considerations.

Responsibilities

• Support PMO and agency divisions with project coordination and documentation.
• Coordinate timelines, resources, and workflows to deliver projects on schedule.
• Collaborate with IT teams, project managers, business analysts, vendors, and agency stakeholders.
• Support strategic communications planning and monitor project progress.
• Create print and digital materials, including infographics, presentations, whitepapers, and eBooks.
• Develop content for websites, social media, and other digital platforms.
• Maintain brand consistency and monitor communications performance metrics.
• Ensure digital materials comply with accessibility standards (WCAG).
• Develop deployment guides, system configuration documents, operational procedures, and technical documentation.
• Create user guides, training manuals, job aids, online help content, and knowledge-base materials.
• Review user feedback and project metrics to recommend content and UX improvements.
• Establish and maintain document repositories using SharePoint and Smartsheet.
• Manage document naming conventions, version control, indexing, traceability, and documentation standards.
• Coordinate statewide document-scanning projects across counties and state offices.
• Conduct periodic audits of document organization and retrieval processes.
• Prepare and maintain documentation for CCWIS compliance and federal approval.
• Support APDs, OAPDs, supporting narratives, and federal review responses.
• Document system architecture, modular design, functionality, and implementation methods for federal requirements.

Skills

Communication

Organization

Time management

Writing

Editing

Visual communication

Process optimization

Independent work

Cross-functional collaboration

Graphic design

Digital media

Communications

UX/UI

Education

Bachelor's degree or higher

Tools

Microsoft Office (Word, Excel, PowerPoint)

Adobe Creative Cloud (Illustrator, Photoshop, InDesign)

Microsoft SharePoint and Teams

Adobe Workfront

Google Workspace

Smartsheet

Confluence

Lucidchart

SAP Business Network

Job description

Job Title: Communications Specialist

Job Code: MS 167035

Client: State of Mississippi – MDCPS

Location: Jackson, Mississippi – 100% Onsite

Work Location: 750 North State Street, Jackson, MS 39202

Duration: Through October 31, 2027

Work Hours: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)

Closing Date: October 19, 2026, at 2:00 PM

Position Overview

The Mississippi Department of Child Protection Services (MDCPS) is seeking a Technical Communications & Creative Services Specialist to support the Communications Department and MIS Division. The role combines technical writing, graphic design, digital communications, project coordination, documentation management, UX/UI support, and federal compliance documentation for the Comprehensive Child Welfare Information System (CCWIS).

The selected candidate will translate complex technical and business information into clear documentation, accessible visual materials, training resources, and communications deliverables.

Required Skills

• Bachelor’s degree or higher in a related field, such as Information Services, English, or Communications.
• 7+ years of communication, organization, and time-management experience.
• 7+ years of writing, editing, and visual communication experience.
• 7+ years of process optimization and internal documentation experience.
• 7+ years of independent work and cross-functional collaboration.
• 5–7 years of professional experience in graphic design, digital media, or communications.
• 5–7 years of experience with Microsoft Office: Word, Excel, PowerPoint
• Adobe Creative Cloud: Illustrator, Photoshop, InDesign
• Microsoft SharePoint and Teams
• Adobe Workfront
• Google Workspace
• Smartsheet, Confluence, Lucidchart, and SAP Business Network

Preferred Skills

• Experience with information systems, cloud technologies, data analysis, or technology implementation projects.
• Knowledge of UX/UI design and user experience improvement.
• Experience with Web Content Accessibility Guidelines (WCAG).
• Experience developing communications related to child welfare.

Key Responsibilities

Project Management and Collaboration

• Support the PMO and agency divisions with project coordination and documentation.
• Coordinate timelines, resources, and workflows to deliver projects on schedule.
• Collaborate with IT teams, project managers, business analysts, vendors, and agency stakeholders.
• Support strategic communications planning and monitor project progress.

Digital Communications and Graphic Design

• Create print and digital materials, including infographics, presentations, whitepapers, and eBooks.
• Develop content for websites, social media, and other digital platforms.
• Maintain brand consistency and monitor communications performance metrics.
• Ensure digital materials comply with applicable accessibility standards, including WCAG.

Technical Writing and Documentation

• Develop deployment guides, system configuration documents, operational procedures, and technical documentation.
• Create user guides, training manuals, job aids, online help content, and knowledge-base materials.
• Review user feedback and project metrics to recommend content and UX improvements.

Information Governance and File Management

• Establish and maintain document repositories using tools such as SharePoint and Smartsheet.
• Manage document naming conventions, version control, indexing, traceability, and documentation standards.
• Coordinate a statewide document-scanning project across county and state offices.
• Conduct periodic audits of document organization and retrieval processes.

CCWIS and Federal Compliance

• Prepare and maintain documentation required for CCWIS compliance and federal approval.
• Support Advanced Planning Documents (APDs), Operational APDs (OAPDs), supporting narratives, and federal review responses.
• Document system architecture, modular design, functionality, and implementation methods in support of applicable federal requirements.

Primary Skills

Technical Writing, Communications, Graphic Design, Adobe Creative Cloud, Photoshop, Illustrator, InDesign, Microsoft Office, SharePoint, Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, SAP Business Network, UX/UI, WCAG Accessibility, Documentation Governance, Project Coordination, CCWIS, APDs, OAPDs, and Federal Compliance Documentation.