Senior UI/UX designer (WCGA)

Accord Technologies Inc; Jackson (MS); On-site; USD 83,000 - 152,000; Part time

Job summary

Accord Technologies Inc in Jackson, MS is seeking a Senior UI/UX designer (WCGA) for a 12-month onsite contract. The role blends strategic communications, graphic design, and technical writing to support agency initiatives and technology implementations.

You will collaborate with MIS Development and Communications teams to deliver accessible, intuitive designs and comprehensive documentation across print and digital channels.

Qualifications

• Bachelor's degree or higher in a related field.
• 7+ years of strong writing, editing, and visual communication skills.
• Proficiency with Adobe Creative Cloud and Microsoft 365.
• Experience in digital communications and UX/UI design with WCAG accessibility knowledge.

Responsibilities

• Assist PMO and agency divisions with project tasks and documentation.
• Coordinate timelines, resources, and workflows for on-time deliverables.
• Develop dashboards and monitoring tools for project tracking.
• Create print and digital collateral following brand standards.
• Manage content for websites, social platforms, and other digital assets.
• Ensure accessibility standards (WCAG) across outputs.
• Maintain end-user documentation, training materials, and knowledge bases.
• Review applications/websites and propose UX/content improvements.

Skills

Strategic communications

Graphic design

Digital media production

Technical writing

Project coordination

Documentation management

Adobe Creative Cloud

SharePoint

Teams

Workfront

Google Workspace

Smartsheet

Confluence

Lucidchart

WCAG

UX and UI design

Document repositories

Version control

Documentation governance

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Adobe Creative Cloud

Microsoft SharePoint

Microsoft Teams

Adobe Workfront

Google Workspace

Smartsheet

Confluence

Lucidchart

SAP Business Network

Job description

Job Title: Senior UI/UX designer (WCGA)

Job Location: Jackson, MS (100% Onsite required)

Position Type: Contract

Duration: 12 months

Job Title: Senior UI/UX designer (WCGA)

Job Location: Jackson, MS (100% Onsite required)

Position Type: Contract

Duration: 12 months

Primary Skills:

Strategic communications, graphic design, digital media production, technical writing, project coordination, documentation management, Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, SAP Business Network, process optimization, internal documentation, brand consistency, accessibility standards (WCAG), UX and UI design support, document repositories, version control, documentation governance

Preferred Skills:

Experience working with information systems, cloud technologies, data analysis, or technology implementation projects, knowledge of User Experience (UX) design, experience with accessibility standards (WCAG), experience with communications related to child welfare

Position Overview

The UI/UX desinger specialist with Technical Communications and Creative Services is a cross-functional role supporting role. The position combines strategic communications, graphic design, digital media production, technical writing, project coordination, and documentation management to support agency communications initiatives and technology implementation efforts. In support of the Communications Department, the role develops and produces visual and written materials across print and digital channels, including publications, presentations, informational materials, and digital communications. The role also contributes to communications planning, creative development, brand consistency, and the delivery of clear, accessible materials that advance agency priorities and engage internal and external audiences.

The role is responsible for developing, maintaining, and coordinating technical and project documentation required for system implementation, operational support, federal funding approval, and ongoing compliance with regulations and guidance by the client. The role also translates complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and other project deliverables while supporting documentation governance and information management. This role will work closely with the MIS Development Team focusing on UX and UI design to ensure applications are intuitive, easy to navigate and create a visually appealing experience for end users.

This role will collaborate with Communications staff, project managers, business analysts, system architects, technical developers, quality assurance teams, external vendors, and other stakeholders to deliver effective communications and project outcomes aligned with agency priorities, brand guidelines, project requirements, and applicable federal regulations.

Daily Duties / Responsibilities

Project Management and Collaboration

• Assist the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects.
• Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.
• Lead cross-functional meetings to discuss projects, tasks, and process documentation.
• Internal and external agency communications, both written and verbal.
• Assist in developing and executing strategic communications plans that integrate both digital and offline tactics.
• Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.
• Develop dashboards and monitoring tools for users to track project and/or task progress.Digital Communications and Design
• Concept, design, and produce print and digital collateral such as infographics, presentations, whitepapers, eBooks, etc. while adhering to industry and agency brand standards.
• Manage and create engaging content for websites, social media platforms, and other digital assets.
• Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics.
• Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.
• Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.
• Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation.
• Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing operation.
• Review agency applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience.
• Create and maintain agency document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements and system functionality evolve. Includes initial setup, organization, version numbering, file indexing, and staff training or assistance.
• Initiate and manage a statewide Document Scanning project to digitize paper documents located in each county office and the state office working with a Vendor selected through a bidding process. Includes establishing document naming and numbering conventions to ensure the documents will be unique, traceable, and easy to retrieve by the staff in a digital library. Conduct periodic reviews to audit the naming and numbering conventions to ensure they are supporting the agency process workflows and audit requirements.
• Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.
• Coordinate, prepare and maintain federally required documentation for a CCWIS system to ensure compliance with regulations and guidance issued by the ACF and the Children's Bureau.
• Work with the Project Management Office (PMO) and the Finance Division to prepare the required federal information and incorporate it into the required templates. This includes the Advanced Planning Documents (APDs) and updates, and the Operational APDs (OAPDs), supporting narratives, and related documentation required to obtain and maintain federal approval and funding for the CCWIS system.
• Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children's Bureau, or other oversight bodies.
• Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.

Required Skills

• Bachelor's degree or higher in related field (such as Information Services, English, Communications, etc.)
• Effective communication, organizational, and time management skills 7+ years
• Strong writing, editing, and visual communication skills; adaptive style for different platforms and audiences 7+ years
• Proficiency in process optimization and internal documentation 7 years
• Ability to work independently as well as collaboratively within a team 7 years
• Professional experience in graphic design, digital media, or communications 5-7 years
• Tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, SAP Business Network 5-7 years

Preferred Skills

• Experience working with information systems, cloud technologies, data analysis, or technology implementation projects 5-7 years
• Knowledge of User Experience (UX) design 5-7 years
• Experience with accessibility standards (WCAG) 5-7 years
• Experience with communications related to child welfare

Required Education

• Bachelor's degree or higher in related field (such as Information Services, English, Communications, etc.)