Technical Change Management Lead for IT & Cybersecurity

Shield; San Diego (CA); Sur place; USD 130 000 - 190 000; Plein temps

Avantages offerts par ce poste

Bonus

Equity

Benefits

Résumé du poste

Shield AI is seeking a hands-on change management lead to build our OCM function for IT, Enterprise Operations, and Cybersecurity. You will translate technical change into clear actions for employees and earn credibility with engineers by anticipating rollout challenges.

You will own change strategy for initiatives like identity and access management, endpoint management, and security controls. You’ll partner with IT, EntOps, and Cyber leaders early to assess impact and readiness, measure

Qualifications

• 8+ years in organizational change management, with at least 3 years supporting IT, security, or enterprise technology programs.
• Real technical fluency in SSO/MFA, identity providers (Okta, Entra ID), MDM (Intune, Jamf), ITSM (ServiceNow, Jira Service Management), SaaS migrations, and security controls.
• Track record of building a change function or program.
• Strong writing skills to translate technical specs into clear communications.
• Comfort operating with ambiguity in a fast-moving, high-growth environment.
• Familiarity with Prosci/ADKAR, Kotter, or similar methodologies.

Responsabilités

• Build Shield's OCM program for technical functions: frameworks, templates, playbooks, intake process, and success metrics.
• Own change strategy and execution for major initiatives, such as identity and access changes, endpoint and device management, security controls and compliance requirements (e.g., CMMC/NIST 800-171), ERP and business system rollouts, collaboration tool migrations, and new IT service models.
• Partner with IT, EntOps, and Cyber leaders early in project planning to assess impact, readiness, and risk, rather than joining at launch.
• Run stakeholder analysis and change impact assessments across engineering, manufacturing, flight ops, and corporate teams.
• Create communications, training, and enablement: announcements, FAQs, how-to guides, short videos, office hours, and change champion networks.
• Measure adoption with real data (ticket volume, usage telemetry, compliance rates, surveys) and adjust course.
• Coordinate release and change calendars so employees don't get hit with five disruptions in one week.
• Act as the voice of the end user in technical decisions, and push back when a rollout plan isn't ready for humans.

Description du poste

Shield AI is seeking a hands-on change management lead to build our OCM function for IT, Enterprise Operations, and Cybersecurity. You will translate technical change into clear actions for employees and earn credibility with engineers by anticipating rollout challenges.

You will own change strategy for initiatives like identity and access management, endpoint management, and security controls. You’ll partner with IT, EntOps, and Cyber leaders early to assess impact and readiness, measure