Chat Product Analyst — Elevate Customer Experience

Compunnel, Inc.; Stamford (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading tech firm is seeking a Business Analyst to support the Chat Messaging Product Team. This role involves defining and documenting business requirements to enhance digital customer experience through chat solutions. Key responsibilities include managing Business Requirement Documents, collaborating with teams for implementation, and analyzing chat performance metrics. The ideal candidate has 3–5 years of relevant experience, strong analytical and stakeholder-management skills. Join us to improve customer interactions and operational efficiency.

Qualifications

• 3–5+ years of experience as a Business Analyst in digital servicing or customer experience.
• Ability to create BRDs, user stories, use cases, and process flows for digital products.
• Understanding of chat platforms and digital self-service technologies.

Responsibilities

• Develop and manage Business Requirement Documents (BRDs) for chat product enhancements.
• Collaborate with teams to support seamless implementation of chat solutions.
• Analyze chat performance metrics for optimization.

Skills

Analytical skills

Stakeholder management

Documentation

Communication

Tools

JIRA

Confluence

Microsoft Visio

Job description

A leading tech firm is seeking a Business Analyst to support the Chat Messaging Product Team. This role involves defining and documenting business requirements to enhance digital customer experience through chat solutions. Key responsibilities include managing Business Requirement Documents, collaborating with teams for implementation, and analyzing chat performance metrics. The ideal candidate has 3–5 years of relevant experience, strong analytical and stakeholder-management skills. Join us to improve customer interactions and operational efficiency.