TECHNICAL BACKOFFICE SPECIALIST

MEI; Itasca (IL); On-site; USD 42,705 - 61,992; Full time

Benefits offered by this job

Overtime

Discretionary bonus

Generous paid time off

401(k) with company match

Health, dental and vision insurance

Life Insurance and disability

Paid holidays

Job summary

MEI USA is seeking a highly motivated Technical Backoffice Specialist to support our customer service team across North America. You will assist with quote processing, technician preparation, and reporting to the Technical Backoffice Supervisor.

Responsibilities include coordinating technician trips, processing reports, verifying part numbers, and engaging in special projects. Some travel for training may be required; we offer competitive pay and comprehensive benefits.

Qualifications

• Manufacturing/technical terminology knowledge.
• Electrical and mechanical knowledge.
• Basic knowledge of modern CNC machinery and components.
• Familiarity with Windows-based computers.
• Strong communication and interpersonal skills.
• High school diploma or equivalent.
• Experience with Dynamics or similar CRM is a plus.

Responsibilities

• Preparation and debrief of technicians’ business trips (installation, PM, and technical visits).
• Technician report processing.
• Part number verification for remote support and aftersales.
• Handling special customer projects.
• Preparing and processing quotes.
• Participating in customer meetings for technical questions.
• Possibility of limited travel for training.
• Other duties as assigned.

Skills

Manufacturing terminology

Electrical knowledge

Mechanical knowledge

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Dynamics CRM

Job description

MEI is an Italian multinational company with a strong focus on the global market that has been manufacturing industrial machinery for the optical industry for over thirty years. It currently has overseas offices in Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tokyo, and São Paulo, and serves customers across multiple continents. The MEI team’s work style is focused on innovating production processes to offer customers higher standards of production in terms of both quantity and quality. MEI seeks individuals with a commitment to growth and professional development, who can grow alongside the company while contributing to the achievement of its goals.

Position

As MEI USA continues to evolve and grow our business across North America, we are seeking a highly motivated individual to join our team as a Technical Backoffice Specialist.

You will assist our customer service department with quote processing and technician preparation and report to our Technical Backoffice Supervisor.

TBO Specialist Responsibilities

• Preparation and debrief of technicians’ business trips (installation, PM, and technical assistance visits).
• Technician report processing.
• Part number verification when requested by technicians for remote support and aftersales.
• Special customer projects.
• Part quotes and processing
• Customer meetings for technical questions
• Open to the possibility of limited travel for training purposes.
• Other duties as assigned.

Benefits

• Schedule: Monday – Friday, 8:30am – 5pm.
• Starting pay between $30.55 - $45.82/hr.
• We offer competitive base pay, overtime, and a discretionary bonus.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).
• Paid holidays.

Requirements

• Manufacturing/technical terminology knowledge
• Electrical/mechanical knowledge
• Basic knowledge of modern CNC machinery and relative components
• Familiarity with Windows-based computers
• Communication and interpersonal skills
• High school diploma or equivalent
• Experience with Dynamics or a similar CRM is a plus

MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.