FIELD SERVICE TECHNICIAN

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Itasca (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading provider in machinery services is seeking a highly motivated Field Service Technician to join their team in the USA. The role involves installing machines, training customers, and providing preventive maintenance and technical support. Candidates should have a degree in Engineering or equivalent experience, along with 4+ years in electromechanical maintenance and knowledge of CNC machinery. The position requires 70% travel and the ability to provide remote support when not traveling. A valid driver's license is necessary.

Qualifications

• 4+ years of hands-on electromechanical maintenance experience.
• 4+ years of working knowledge of modern CNC machinery.
• Must possess a valid driver's license and maintain a driving record that meets company standards.

Responsibilities

• Perform machine installation, preventive maintenance, and training at the customer site.
• Identify, troubleshoot, diagnose & resolve customer/equipment issues.
• Provide technical remote support to customers when not traveling.

Skills

Electromechanical maintenance experience

Knowledge of modern CNC machinery

Ability to read blueprints and schematic diagrams

Knowledge of PLC’s and C++ concepts

Spanish language skills

Education

Engineering degree or equivalent experience

Job description

As MEI USA continues to evolve and grow the business across North America, we are seeking highly motivated individuals to join our team as a Field Service Technician.

You will travel to install the machines, train our customers, perform preventive maintenance & provide technical support to customers in the USA, Canada, Mexico & Caribbean.

Position Responsibilities

• Perform machine installation, preventive maintenance & training at the customer site.
• Identify, troubleshoot, diagnose & resolve customer/equipment issues.
• Maintain a high degree of professional customer service for all customer interactions.
• Travel 70% of the time by flight/car (passport required for international travel). When not traveling, provide technical remote support to customers.
• Attend shows and exhibitions if required, as technical support for installation of machines.
• Spanish language skills are a plus but not required for this position.
• Must possess a valid driver’s license and maintain a driving record that meets company standards for vehicle insurance eligibility.

Educational and Skills Requirements

• Engineering degree or equivalent experience in Electrical/Mechanical/Automation/Automotive (mechatronics).
• 4+ years of hands‑on electromechanical maintenance experience.
• 4+ years of working knowledge of modern CNC machinery.
• Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in the CNC industry. Ability to learn and understand mechatronics systems.
• Ability to read blueprints & schematic diagrams, knowledge of PLC’s and C++ concepts.

Physical Requirements

• Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds. Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices.

MEI System Inc. is an equal opportunity employer. As required by law, we must record certain information to be made a part of our affirmative action program. We sincerely value diversity, and actively encourage women, minorities, veterans and disabled employees to apply. Applicants for employment are invited to report their status as a protected veteran or minority. In extending this invitation, we advise you that (a) applicants are under no obligation to respond, but may do so in the future if they choose; (b) responses will remain confidential within the Human Resources department; and (c) responses will be used only for the necessary information to include in our affirmative action program. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.