TECHNICAL BACKOFFICE SPECIALIST

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Illinois; Hybrid; USD 42,085 - 63,121; Full time

Benefits offered by this job

Discretionary bonus

Paid time off

401(k) with company match

Health, dental and vision insurance

Life Insurance and disability coverage

Paid holidays

Job summary

MEI USA is seeking a Technical Backoffice Specialist to join our North America team. You will support the customer service department with quote processing and technician preparation, reporting to the Technical Backoffice Supervisor.

Responsibilities include trip debriefs, part number verification for remote support and aftersales, handling special customer projects, processing quotes, and attending technical meetings.

Qualifications

• Knowledge of manufacturing/technical terminology.
• Electrical and mechanical knowledge required.
• Basic knowledge of modern CNC machinery and components.
• Familiarity with Windows-based computers.
• Strong communication and interpersonal skills.
• High school diploma or equivalent.
• Experience with Dynamics or a similar CRM is a plus.

Responsibilities

• Prepare and debrief technicians' business trips (installations, PM, and visits).
• Verify part numbers for remote support and aftersales.
• Handle special customer projects.
• Process part quotes and orders.
• Attend customer meetings for technical questions.
• Occasionally travel for training.
• Perform other duties as assigned.

Skills

Manufacturing terminology knowledge

Electrical knowledge

Mechanical knowledge

CNC machinery knowledge

Windows familiarity

Communication skills

Dynamics/CRM experience

Education

High school diploma or equivalent

Job description

As MEI USA continues to evolve and grow our business across North America, we are seeking a highly motivated individual to join our team as a Technical Backoffice Specialist.

You will assist our customer service department with quote processing and technician preparation and report to our Technical Backoffice Supervisor.

TBO Specialist Responsibilities:

• Preparation and debrief of technicians’ business trips (installation, PM, and technical assistance visits).
• Part number verification when requested by technicians for remote support and aftersales.
• Special customer projects.
• Part quotes and processing
• Customer meetings for technical questions
• Open to the possibility of limited travel for training purposes.
• Other duties as assigned.
• Schedule: Monday – Friday, 8:30am – 5pm.
• Starting pay between $30.55 - $45.82/hr.
• We offer competitive base pay, overtime, and a discretionary bonus.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).
• Paid holidays.

Requisiti

Education and Other Requirements:

• Manufacturing/technical terminology knowledge
• Electrical/mechanical knowledge
• Basic knowledge of modern CNC machinery and relative components
• Familiarity with Windows-based computers
• Communication and interpersonal skills
• High school diploma or equivalent
• Experience with Dynamics or a similar CRM is a plus