CUSTOMER TECHNICAL TRAINER

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Itasca (IL); On-site; USD 47,017 - 53,643; Full time

Benefits offered by this job

Generous paid time off

401(k) with company match

Health, dental, and vision insurance

Life Insurance

Paid short-term and long-term disability

Overtime & discretionary bonus

Job summary

A leading company in the optical industry is seeking a motivated Customer Technical Trainer to deliver comprehensive training on lens edging machines. The ideal candidate will possess strong technical and mechanical skills, and experience in training. Responsibilities include conducting workshops, preparing training materials, and collaborating with the training supervisor. The position requires a high school diploma, with certifications and training experience preferred. The role offers competitive pay starting between $34.13-$38.94 hourly and various employee benefits.

Qualifications

• Hands-on experience with pneumatic machines and electrical/mechanical parts.
• Knowledge of modern training techniques and tools in technical subjects.
• Experience as a technical trainer is highly preferred.

Responsibilities

• Deliver training sessions, webinars, and workshops.
• Prepare and update training materials.
• Monitor and maintain records of training courses and outcomes.
• Provide standard and customized training to meet customer needs.
• Stay current with all company products.
• Conduct basic and advanced training classes.
• Collaborate with the Customer Technical Training Supervisor.

Skills

Technical skills in electrical and mechanical

Troubleshooting aptitude

Outstanding communication skills

Organizational skills

Bilingual (Spanish and English)

Time management

Education

High School Diploma

CPTM certification preferred

Tools

MS Office Suite

Job description

https://zinrec.intervieweb.it/mei/jobs/customer-technical-trainer-109774/it/

As a MEI USA continues to evolve and grow the business across North America, we are seeking highly motivated individuals to join our team as a Customer Technical Trainer.

Position Overview

The Customer Technical Trainer will be responsible for providing comprehensive training to our customers on MEI’s lens edging machines. The ideal candidate should possess strong technical, mechanical, and electrical skills, along with a proven aptitude for troubleshooting. You will utilize MEI’s technical training programs to help customers develop the skills necessary to excel in their roles.

Responsibilities

• Deliver training sessions, webinars, and workshops—both in groups and individually—in accordance with organizational requirements and established training schedules.
• Prepare and update training materials, including presentations and worksheets.
• Monitor and maintain records of completed courses, attendance and training outcomes; periodically evaluate the effectiveness of training programs.
• Provide both standard and customized training to meet customers’ needs, including new product and technology introductions.
• Stay current and proficient with all company products and ensure the proper maintenance and organization of machines, equipment, and materials within the training area.
• Conduct basic and advanced training classes on all MEI products, both in-house and online as scheduled.
• Collaborate with the Customer Technical Training Supervisor to update training guidelines, support Help Desk activities and gather customer feedback to continuously improve training programs.

Requirements

• High School Diploma required.
• Professional certification, such as CPTM (Certified Professional in Training Management) is preferred; or 2-3 years of related training experience in electrical, pneumatic, mechanical, and troubleshooting.
• Hands‑on experience working with pneumatic machines, electric/mechanical parts experience is required. Knowing what the parts are and how they work.
• MS Office Suite and ability to read blueprints and technical diagrams.
• Travel 20% to participate in trade shows and attend initial installations at customer facilities to understand how optical labs work.
• Outstanding communication and organizational skills with time management abilities.
• Knowledge of modern training techniques and tools in technical subjects.
• Experience as a technical trainer is highly preferred.
• Bilingual (Spanish and English) is highly preferred.

Physical Requirements

• Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds.

Why Work for Us?

• “Driven By Passion” We empower people with a strong skillset who are motivated, ambitious, and have an excellent work ethic.
• Excellent career opportunities with extensive training and ability to make an impact.
• Diverse backgrounds and perspectives are what push innovation forward and what make MEI USA stronger. We value each voice and look forward to hearing yours.
• Starting pay between $34.13-$38.94 hourly, along with overtime & discretionary bonus.
• Generous paid time off.
• 401(k) with company match up to 4% after 1 year of employment.
• Health, dental and vision insurance.
• Life Insurance, short-term disability, and long-term disability (100% paid by Company).

“If you are passionate about technology, committed to excellence and eager to help others succeed. We invite you to apply and become a valued member of the MEI USA team.”

MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.