Technical B2B Support Specialist (Hybrid)

SBS; Alpharetta (GA); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid time off

Flexible work

Career development

Competitive pay

Global culture perks

Job summary

SBS is seeking a Customer Support Associate to join its team in a hybrid capacity in the Greater Atlanta area. You will bridge customer needs with product delivery, guide users through features, and resolve technical issues while delivering exceptional service.

The right candidate communicates effectively, is comfortable with help desk tools, and can handle multiple tasks in a fast-paced environment. Two in-office days per week are required.

Qualifications

• Minimum 2–3 years of customer service and support experience.
• Experience providing technical-oriented customer service.
• Customer facing/B2B experience.
• Good knowledge of mobile operating systems: Android and iOS.
• Ability to troubleshoot hardware and software issues.
• Experience using help desk software and remote support tools.
• VolP knowledge.

Responsibilities

• Offer customer support to end users/dealers via dashboard and mobile app.
• Handle inbound/outbound calls and emails to resolve issues.
• Log calls and resolution steps.
• Escalate unresolved issues to CS team; suggest process improvements.
• Provide dealer training on calls as needed.
• Troubleshoot client technical issues (e.g., resets, app access, password resets).

Skills

Customer service

Technical troubleshooting

Communication

Multitasking

Team player

Education

High School Diploma

Tools

Help desk software

Remote support tools

Job description

SBS is seeking a Customer Support Associate to join its team in a hybrid capacity in the Greater Atlanta area. You will bridge customer needs with product delivery, guide users through features, and resolve technical issues while delivering exceptional service.

The right candidate communicates effectively, is comfortable with help desk tools, and can handle multiple tasks in a fast-paced environment. Two in-office days per week are required.