Hybrid Customer Service & Tech Support Coordinator

BBG Ventures, LLC; Atlanta (GA); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

BBG Ventures, LLC is seeking a Customer Service Coordinator on a contract basis in Atlanta, GA. The role is hybrid, requiring 60% onsite and 40% remote, with 3 days in-office and alternating weekend support as described.

The candidate will log service calls, assist technicians with software and telemetry, manage payment systems, and support preventative maintenance programs. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent; a degree in business, service, engineering, or a related field is preferred.
• Proven experience in customer service, field service operations and technical support from technicians and our customers
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Computer skills to work with Costa software
• Proficiency in Microsoft Office Suite and Salesforce applications (preferred)
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.

Responsibilities

• Log service calls and follow up with service providers on ETA and returns.
• Support technicians with software and telemetry questions.
• Support customers and technicians with payment system support and be involved in Preventative Maintenance programs.
• Maintain excellent communication and proactive problem-solving in field service.
• Location: Office-based in Atlanta with 60% onsite and 40% remote; coordinate with vendors and international helpline for resolution.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Computer skills

Microsoft Office

Salesforce

Independent worker

Team player

Attention to detail

Education

High school diploma or equivalent

Degree in business / service / engineering

Tools

Costa software

Job description

BBG Ventures, LLC is seeking a Customer Service Coordinator on a contract basis in Atlanta, GA. The role is hybrid, requiring 60% onsite and 40% remote, with 3 days in-office and alternating weekend support as described.

The candidate will log service calls, assist technicians with software and telemetry, manage payment systems, and support preventative maintenance programs. Strong communication and organizational skills are essential.