Hybrid Cloud SaaS Support Associate (Atlanta/WFH)

Autodesk, Inc.; Atlanta (GA); Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Job summary

Autodesk, Inc. in Atlanta is seeking a Customer Support Associate to help customers with daily operations and product questions. The role blends in-office presence with work-from-home opportunities and reports to an Associate Customer Support Manager.

You will handle live chats, emails, and calls, troubleshoot issues, and provide clear, empathetic guidance to customers across Autodesk products. This position emphasizes CSAT and teamwork.

Qualifications

• Experience in customer service, technical support, SaaS support, or another customer-facing environment.
• Strong written and verbal communication, including ability to organize information and document investigations.
• Demonstrated problem-solving skills and structured troubleshooting approach.
• Ability to explain technical concepts and instructions to varied audiences.
• Familiarity with web browsers, mobile apps, iOS, Android, Windows and cloud-based software.
• Ability to manage multiple customer interactions with accurate documentation and follow-up.

Responsibilities

• Support customers through live chat, email, and outbound phone; assist with onboarding and account setup.
• Troubleshoot issues in cloud-based software across browsers, mobile apps, OS, and networks.
• Gather relevant information, test hypotheses, and determine next steps.
• Collaborate with Tier 2, Product, Customer Success, Sales, Finance, and other teams to resolve issues and represent customer voice.

Skills

Communication skills

Problem solving

Troubleshooting

Documentation

Collaboration

Job description

Autodesk, Inc. in Atlanta is seeking a Customer Support Associate to help customers with daily operations and product questions. The role blends in-office presence with work-from-home opportunities and reports to an Associate Customer Support Manager.

You will handle live chats, emails, and calls, troubleshoot issues, and provide clear, empathetic guidance to customers across Autodesk products. This position emphasizes CSAT and teamwork.