IT Tech & Sim Support Specialist

Chamberlain University; Nashville (TN); Sur place; USD 39 000 - 68 000; Temps partiel

Avantages offerts par ce poste

Health, dental, vision insurance

401k with employer match

Paid holidays

Flexible time off

Résumé du poste

Chamberlain University is seeking a part-time Technical & Simulation Support Specialist to provide Tier 1 and 2 IT support for campus-classroom equipment and the SimCare Center across campus sites. The role includes imaging, software deployments, and assisting student workers while ensuring lab security and equipment uptime.

The position emphasizes collaboration with Faculty, staff, and facilities, with approximately 10 hours per week and on-site duties at Nashville campuses.

Qualifications

• 2+ years of desktop support experience required.
• 2+ years of Microsoft Active Directory experience required.
• Basic networking, data and voice systems knowledge beneficial.

Responsabilités

• Provide Tier 1 & 2 campus support for classroom and lab equipment.
• Coordinate daily inspections of equipment and process repair tickets.
• Assist in lab setup, imaging, and software deployments.
• Support Student Help Desk issues and supervise temporary staff.
• Ensure compliance with policies and keep lab security and equipment updated.
• Troubleshoot staff, student, and faculty IT issues and coordinate with facilities on onsite vendor work.

Connaissances

Desktop support

Active Directory

Networking basics

Formation

Associate degree

Description du poste

Company Description

Chamberlain

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care?our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

We operate on a hybrid schedule with four in-office days per week (Monday?Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Chamberlain is accredited by the Higher Learning Commission (), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at , and follow Chamberlain on , and .

Job Description

Opportunity at a Glance

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.

Responsibilities

• IT Support:

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.

• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.

• Builds images and software packages to deploy.

• Assists Student Workers and Support Tech I with Student Help Desk support issues.

• Assists in the supervision of Student Workers and/or temporary workers.

• Ensures lab equipment is meeting the requirements of the Academic delivery.

• Assists in maintaining lab security of equipment and software at all sites.

• Assists with network, sever, and telecommunication support.

• Follows standard operating guides and ensures compliance.

• Participates in training and evaluative sessions and recommends methods to improve lab environments.

• Performs troubleshooting and support functions for staff, students, and faculty.

• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

• SimCare Support

• The Specialist III is required to provide an intermediate level of support to the SimCare Center

• Requires approximately 10 hours per week

• Respond to requests, service calls and equipment setup assistance on short notice.

• Attend and support all Simlab on-site training, webinars and conferences.

• Ensure all equipment is setup and is in good working order.

• Should be able to provide intermediate level of support for the following:

• SIMLABS:

• SAM II Model, Computer and Sim Scopes.

• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.

• Podium PCs (2) and Projectors (2).

• WOW Carts and laptops. (4)

• Prep Area:

• Medsure dispense cart and computer.

• Control Room /Simbay:

• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.

• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).

• Laerdal SimMan 3G, laptop, software updates and daily operations.

• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

• Briefing Rooms:

• Computers/LCD display/AV and Conference equipment.

• Learning Space Website/Server Support.

• Nurses Station:

• Computer and Network Printer

• Miscellaneous:

• Setup for training sessions with conference phone as needed.

• Perform support tasks for classroom and lab equipment.

• Completes other duties as assigned.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Associate’s Degree in a technical field Preferred
• 2 years? experience with desktop support or in a help desk Required and
• 2 years? experience with Microsoft Active Directory in a large network environment Required and
• Entry level experience with networking, data, and voice systems. Required and
• Experience with classroom equipment Preferred
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• Must achieve Covista SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
• MCP and A+ certification Preferred

CVSA

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38,894.07 and $68,341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista's Flexible Time Off (FTO) Policy
• *12 Paid Holidays

For more information related to our benefits please visit:*

Equal Opportunity ? Minority / Female / Disability / V / Gender Identity / Sexual Orientation