Technical & Customer Support Pro

OLSA Resources, Inc.; Las Vegas (NV); On-site; USD 12,615 - 17,967; Full time

Job summary

A leading distribution company is seeking a Technical and Customer Support Representative in Las Vegas. The candidate will assist customers with technical support issues and other inquiries, requiring at least 3 years of call center experience. Excellent communication and problem-solving skills are essential, and flexibility for shifts is necessary. This role is a 4+ month contract starting at $11.10/hr. Candidates must pass a background check to be considered.

Qualifications

• At least 3 years of call center experience, preferably with technical support.
• Flexible with shifts; may work weekends or holidays.
• Must be able to pass a background check.

Responsibilities

• Take incoming calls from customers regarding technical problems.
• Consult customers on issues like tracking packages and processing complaints.
• Ask probing questions to identify root causes and follow troubleshooting procedures.

Skills

Excellent written and oral communication skills

Customer service skills

Problem-solving skills

Job description

A leading distribution company is seeking a Technical and Customer Support Representative in Las Vegas. The candidate will assist customers with technical support issues and other inquiries, requiring at least 3 years of call center experience. Excellent communication and problem-solving skills are essential, and flexibility for shifts is necessary. This role is a 4+ month contract starting at $11.10/hr. Candidates must pass a background check to be considered.