Technical Analyst 4-Support

Oracle; Austin (TX); On-site; USD 134,000 - 142,000; Full time

Job summary

A leading company in cloud solutions is seeking a Technical Analyst 4-Support to deliver exceptional technical support and solutions to customers. This role involves diagnosing complex issues and advocating for customer needs. The ideal candidate will have a Master's degree and relevant experience in Oracle database administration and various platforms. The position offers a comprehensive benefits package and the potential for bonuses.

Benefits

health insurance

disability coverage

life insurance

flexible spending accounts

401(k)

paid time off

holidays

sick leave

parental leave

stock purchase plan

Qualifications

• 3 years experience in Technical Analyst-related occupation.
• Experience in Oracle backup and recovery procedures using RMAN.

Responsibilities

• Deliver solutions to Oracle customer base while advocating for customer needs.
• Create automated technology to diagnose and resolve customer issues.
• Serve as an expert in solving complex customer problems.

Skills

Oracle database administration

UNIX

Linux

Windows

PL/SQL

SQL

Disaster Recovery

Education

Master's degree in Computer Science

Master's degree in Engineering

related technical field

Tools

Oracle Enterprise Manager

Job description

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Job Description

Entity: Oracle America, Inc.

Job Duties: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to ensure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute.

Qualifications: Employer will accept a Master's degree in Computer Science, Engineering, or a related technical field and 3 years of experience in the job offered or in a Technical Analyst-related occupation. Position requires experience in:

• Administrating Oracle database servers or comparable databases, including updates and migrations;
• UNIX, Linux, and Windows platforms;
• Implementing Oracle backup and recovery procedures using RMAN and Flashback;
• Oracle Data-guard and Disaster Recovery exercises;
• PL/SQL and SQL;
• Oracle Enterprise Manager.

Additional Information

Disclaimer: Certain US customer or client-facing roles may require compliance with immunization and occupational health mandates.

Range and benefit information are specific to locations. US: Hiring Range: $134,285 - $141,999 per year, with potential bonuses and/or equity. Oracle offers a comprehensive benefits package including health insurance, disability coverage, life insurance, flexible spending accounts, 401(k), paid time off, holidays, sick leave, parental leave, adoption assistance, stock purchase plan, financial planning, legal services, and voluntary benefits.

The role generally accepts applications for at least three days from posting or until the position is filled.

About Us

As a global leader in cloud solutions, Oracle leverages innovative technology to address today’s challenges, fostering an inclusive workforce and offering global career opportunities with flexible benefits.

We are committed to accessibility and inclusion. For accommodations, contact [e-mail] or call [phone] (US).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting