Technical Analyst 4-Support

Oracle Database; Austin (TX); Remote; USD 134,000 - 142,000; Full time

Job summary

A leading company in cloud solutions is seeking a Technical Analyst 4-Support. This role focuses on delivering exceptional technical support to customers, utilizing expertise in Oracle databases and various operating systems. The ideal candidate will have a Master's degree and relevant experience, ensuring customer satisfaction through strategic solutions and problem-solving. Join a diverse team committed to innovation and flexibility in the workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Parental Leave

Employee Stock Purchase Plan

Qualifications

• 3 years experience in a related occupation required.
• Experience with Oracle backup and recovery procedures.

Responsibilities

• Deliver solutions to Oracle customers and advocate for their needs.
• Provide strategic technical support for high customer satisfaction.
• Diagnose and resolve complex customer issues.

Skills

Customer Advocacy

Problem Solving

Education

Master's Degree in Computer Science

Master's Degree in Engineering

Tools

Oracle Database

UNIX

Linux

Windows

PL/SQL

SQL

Oracle Enterprise Manager

Job description

Join to apply for the Technical Analyst 4-Support role at Oracle Database.

4 days ago Be among the first 25 applicants.

Entity: Oracle America, Inc.

Job Duties

Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to ensure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute.

Employer Will Accept a Master's Degree in Computer Science, Engineering, or a related technical field, and 3 years of experience in the job offered or a related occupation. Position requires:

• Administrating Oracle database servers or comparable databases, including updates and migrations;
• Experience with UNIX, Linux, and Windows platforms;
• Implementing Oracle backup and recovery procedures using RMAN and Flashback;
• Oracle Data-guard and Disaster Recovery exercises;
• Proficiency in PL/SQL and SQL;
• Experience with Oracle Enterprise Manager.

Additional Information

Certain US customer or client-facing roles may require compliance with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information are specific to the stated locations. US: Hiring range in USD from $134,285 to $141,999 per annum, with potential bonuses and/or equity. Oracle offers a comprehensive benefits package, including medical, dental, vision insurance, disability coverage, life insurance, flexible spending accounts, 401(k) plan with company match, paid time off, holidays, sick leave, parental leave, adoption assistance, employee stock purchase plan, and voluntary benefits.

The role generally accepts applications for at least three days from the posting date or as long as the job remains posted.

Company Overview

As a global leader in cloud solutions, Oracle leverages innovative technology to address today’s challenges. Committed to diversity and inclusion, Oracle promotes opportunities for all, offering flexible work arrangements and community engagement programs.

Accessibility accommodations are available upon request via email or phone.

Equal Opportunity Employment

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology