Technical Analyst 4-Support

Oracle; Austin (TX); Hybrid; USD 134,000 - 142,000; Full time

Job summary

An established industry player is seeking a skilled technical analyst to deliver exceptional solutions and support to its customer base. This role involves diagnosing and resolving complex issues while utilizing advanced technologies and instrumentation. You will be part of a dynamic team, addressing critical customer needs and ensuring the highest level of satisfaction. With a focus on Exadata and Oracle Cloud services, this position offers the opportunity to work with cutting-edge technology in a supportive and innovative environment. If you thrive in a challenging yet rewarding role, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Flexible Vacation

Paid parental leave

Employee Stock Purchase Plan

Short and long term disability insurance

Life insurance

Paid sick leave

Adoption assistance

Financial planning and group legal

Qualifications

• Master's degree in Computer Science or related field with 5 years experience required.
• Expertise in Exadata and Oracle Cloud Infrastructure components necessary.

Responsibilities

• Deliver solutions and advocate for customer needs while ensuring satisfaction.
• Diagnose and resolve complex customer issues using automated technology.

Skills

Exadata implementations

Oracle Exadata Cloud Services

ASM architecture

RAC architecture

C programming

C++ programming

Database Management Systems

Hardware debugging

Oracle Cloud Infrastructure

Education

Master’s degree in Computer Science

Master’s degree in Engineering

Master’s degree in related technical field

Tools

Oracle Cloud Infrastructure

Exadata

Job description

Entity: Oracle America, Inc.

Job Duties: Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.33800)

Minimum Requirements: Employer will accept a Master’s degree in Computer Science, Engineering, or related technical field and 5 years of experience in the job offered or in a Technical Analyst-related occupation. Position requires:

1. Exadata implementations;
2. Oracle Exadata Cloud Services (ExaCC and ExaCC) implementation and administration;
3. ASM architecture and RAC architecture;
4. Clustering technologies;
5. Programming and troubleshooting in C and C++;
6. Database Management Systems;
7. Hardware debugging; and
8. Oracle Cloud Infrastructure components and networks and managing VMs and Exadata Cloud infrastructure.

Career Level: IC4

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Compensation and Benefits:
Range and benefit information provided in this posting are specific to the stated locations only.
US: Hiring Range in USD from $134,285 to $141,999 per annum. May be eligible for bonus and/or equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.