Technical Analyst

Acts Retirement-Life Communities; Fort Washington (Montgomery County); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Acts Retirement-Life Communities is seeking a Technical Analyst to join its Information Technology team. The role focuses on providing technical analysis, implementation, and ongoing support across enterprise infrastructure, end-user devices, and connected technologies.

You will work with Technology Services to deliver secure, reliable, standardized solutions and assist stakeholders and service partners. The ideal candidate has 1–3 years of IT experience and an associate degree in a technical

Qualifications

• Associate degree in information technology, computer science, information systems, or related technical discipline preferred.
• Equivalent combinations of education, training, certifications, and experience may be considered.
• Minimum 1–3 years of IT support, networking, or related technology experience preferred.
• Entry-level or foundational certifications such as CompTIA, Microsoft, Cisco, ITIL, cloud, security, audiovisual, or wireless credentials encouraged.
• Must have valid driver’s license and ability to travel to company locations.

Responsibilities

• Provide technical analysis, implementation, and operational support across enterprise infrastructure, communications, end-user platforms, devices, and connected technologies.
• Resolve routine and moderately complex IT issues and participate in IT projects.
• Offer practical technical support to stakeholders and service partners.

Skills

IT support

Travel readiness

Driver's license

Certifications potential

Education

Associate degree in IT/CS

Job description

Overview

Join our team and grow with us both professionally and personally!

Next day pay: Work today, get paid tomorrow with our PayActiv benefit!

We strongly believe in providing our team members with great benefits, such as tuition reimbursement, commuter benefits, scholarship awards, professional development programs, university partnerships, referral and discount programs, appreciation events, wellness initiatives, and much more!

Acts is currently seeking qualified candidates for the position of Technical Analyst within our Information Technology (IT) Department.

In this role, you will be responsible for providing technical analysis, implementation, operational support, and maintenance across enterprise infrastructure, communications, end-user platforms, devices, and connected technologies. Works with Technology Services teams to deliver secure, reliable, standardized, and supportable solutions. Resolves routine and moderately complex issues, participates in projects, and provides practical technical support to stakeholders and service partners.

Requirements

The ideal candidate will meet the following requirements:

• Associate degree in information technology, computer science, information systems, or a related technical discipline is preferred
• Equivalent combinations of education, technical training, certifications, and relevant experience may be considered
• Minimum of 1-3 years of experience supporting information technology, communications, networking, infrastructure, end-user devices, or related technology systems
• Entry-level or foundational industry certifications are preferred, such as CompTIA, Microsoft, Cisco, ITIL, cloud, security, audiovisual, wireless, or comparable technology credentials
• Must possess and maintain a valid driver’s license and be able to travel to company locations as required to support technology operations and end users

Team members are eligible for a generous benefit package including health benefits (medical, prescription, dental and vision), flexible spending accounts, life insurance, disability programs, 401(k) plan (with 4% company match after one year of employment), paid time off and holidays, and much more! Eligibility may vary based on status.

Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, non-disqualifying disability, veteran status, or any other characteristic protected by law. Acts is committed to providing reasonable accommodations for candidates with disabilities in our hiring process.

Pay Range

$67,898.00 - $83,499.00 / year. Starting rate will vary based on skills and experience.